Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF 76.0.1 (64 bit)on Windows 10 1909 cannot play Youtube

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by McCoy

more options

As many other users I have a problem with playing Youtube videos. I also had the problem 2 months ago and than I could solve it by disabling "hardware acceleration when available" and disabling "Use recommended performance settings". Now this does not help anymore, I already disabled all add-ons without success, even safe mode does not help. When I click on a youtube it shows the first frame but does not play the video. Anything else I can try? I already checked the video drivers and I have the most recent

Attached screenshots

All Replies (2)

more options

Hello,

You may have seen a post or received a notification regarding support for Firefox with a link to another site. This is a scam and is not an official site to receive support from Mozilla. Please do not click on the link and do not interact by calling any phone numbers or email addresses listed. You are currently posting on the official Mozilla website and will receive assistance here.

more options

@ Piet :

Please ignore   linn601's  post   -   it's a scam !