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Getting "Unable to deliver email" error when trying to reset password.

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  • 1 has this problem
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  • Last reply by cor-el

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Hello everyone, I hope this finds you healthy and safe! Thank you in advance for your help, it's much appreciated. I'm configuring a new computer that will replace my current one and while installing Firefox and turning on sync on the new computer I realized I forgot my Firefox account password and have been trying to reset it but I run into a funny issue. I go to the "forgot password" link and add my email address to get the "password reset" email which I do get. When I click on the link in the email, it takes me to the page where I can then enter my new password and then click on the "reset Password" button. I then enter my new password but when I click on the "Reset Password" button I get the error "Unable to deliver email". This is where I'm stuck. I cannot reset the password because it won't go passed the error. I've attached an image of what I get. Thanks again for your help, it's appreciated.

Attached screenshots

All Replies (2)

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Hello sebastian13, I think it could possibly be a bug. You can try reporting the bug by going here, https://bugzilla.mozilla.org/home. Please tell me if that helped and, Stay Safe!

Modified by Tommy

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Can you login to the Firefox account via this web page?

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