Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I access Logins and Passwords and try to see or copy a password Firefox always crashes.

  • 7 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

more options

When I access Logins and Passwords and try to see or copy a password Firefox always crashes. My operating is Windows 8 in Portuguese. It was working well before this last update. What can I do to solve this? I really need to see the passwords because I can't remember them all. Thanks.

Attached screenshots

Modified by Alexandre

All Replies (7)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

As requested...

Report ID, Date Submitted bp-a110aa1f-deea-4e55-8535-941140200514 5/14/2020, 11:20 PM

Modified by Alexandre

more options

Meanwhile, I've give it another try and now it works??? I can see the passwords again :) I don't know what you've done, but you guys are really fast in solving problems ;) Thanks.

more options

Sometimes a problem is caused by a corrupt file that gets overwritten.

Product Firefox Release Channel release Version 75.0 Build ID 20200403170909 (2020-04-03)

Tue, 14 Apr 2020 22:08:29 GMT
bp-a110aa1f-deea-4e55-8535-941140200514

Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::traverse<T>

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed not allocate new chunk during GC

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs
1604655 RESOLVED FIXED Split block from bug 1598770 due to performance/crash issues

1584266 RESOLVED DUPLICATE Investigate increase in content crash OOM spike since 2019-09-24

1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured

more options

That report is too old to be of use. Do you have any reports from the last few days?

more options

No Fred, I'm sorry but I don't have another one.

But the problem no longer exists as I've mentioned before. I still don't know what have happened, but I believe that has something to do with Windows and not with Firefox... Anyway, if it happens again I'll post it here.

Thanks