Recent answers to Vimeo - Player error The player is having trouble.https://support.mozilla.org/en-US/questions/12868442020-05-13T02:59:21-07:00rp said
Ok guys! Solved!
McCoy suggestion to install ffmpeg was correct. But instead of installing 2020-05-13T02:59:21-07:00McCoy-therealhttps://support.mozilla.org/en-US/questions/1286844#answer-1312482<em><p>rp <a href="#answer-1312476" rel="nofollow">said</a></p></em>
<blockquote>
Ok guys! Solved!
McCoy suggestion to install ffmpeg was correct. <br>But instead of installing it with snap you should use apt-get<br>
<br>
DO NOT USE: sudo snap install ffmpeg<br>
USE: sudo snap install ffmpeg<br>
</blockquote>
<p>Thank you for letting us know &nbsp; - &nbsp; greatly appreciated&nbsp;!
</p>Ok guys! Solved!
McCoy suggestion to install ffmpeg was correct. But instead of installing it with s2020-05-13T02:46:30-07:00user2559646https://support.mozilla.org/en-US/questions/1286844#answer-1312476<p>Ok guys! Solved!
McCoy suggestion to install ffmpeg was correct. But instead of installing it with snap you should use apt-get
</p><p>DO NOT USE: sudo snap install ffmpeg
</p><p>USE: sudo apt-get install ffmpeg
</p><p>Thanks guys, you are awesome
[@McCoy, It might be of help to add the command to use in the top answer]
</p>Thanks cor-el.
I've already tried many of the things you mentioned with the exception of the Web Con2020-05-13T02:42:40-07:00user2559646https://support.mozilla.org/en-US/questions/1286844#answer-1312473<p>Thanks cor-el.
I've already tried many of the things you mentioned with the exception of the Web Console.
Below you find the error I get. [I have DRM content checked]
</p><p>The video on this page can’t be played. Your system may not have the required video codecs for: video/mp4, video/mp4;....
</p>Anything related to this issue in the Web Console ?
https://developer.mozilla.org/en-US/Tools/2020-05-12T23:56:10-07:00cor-elhttps://support.mozilla.org/en-US/questions/1286844#answer-1312426<p>Anything related to this issue in the Web Console&nbsp;?
</p>
<ul><li><a href="https://developer.mozilla.org/en-US/Tools/Web_Console" rel="nofollow">https://developer.mozilla.org/en-US/Tools/Web_Console</a>
</li><li><a href="https://developer.mozilla.org/en-US/Tools/Network_Monitor" rel="nofollow">https://developer.mozilla.org/en-US/Tools/Network_Monitor</a>
</li></ul>
<p>Works for me on Linux.
I see the highlighted TP shield, but nothing important seems to be blocked
It is a MP4 (video/mp4 file from <a href="http://skyfire.vimeocdn.com" rel="nofollow">skyfire.vimeocdn.com</a>
</p>
<hr>
<p>If you use extensions ("3-bar" menu button or Tools -&gt; Add-ons -&gt; Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
</p>
<ul><li>make sure your extensions and filters are updated to the latest version
</li><li><a href="https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems</a>
</li></ul>
<p>Firefox shows a blueish highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.
You can click shield icon for more detail and possibly disable the protection.
You can check in the Web Console what content is blocked.
</p>
<ul><li>"3-bar" menu button or Tools -&gt; Web Developer
</li><li><a href="https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop" rel="nofollow">https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop</a>
</li></ul>
<p>You can try these steps in case of issues with web pages:
</p><p>You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
</p>
<ul><li>hold down the Shift key and left-click the Reload button
</li><li>press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
</li><li>press "Command + Shift + R" (Mac)
</li></ul>
<p>Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
</p><p>"Remove the Cookies" for websites that cause problems:
</p>
<ul><li>Options/Preferences -&gt; Privacy &amp; Security<br>Cookies and Site Data: "Manage Data"
</li></ul>
<p>"Clear the Cache":
</p>
<ul><li>Options/Preferences -&gt; Privacy &amp; Security<br>Cookies and Site Data -&gt; Clear Data -&gt; Cached Web Content: Clear
</li></ul>
<p>Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -&gt; Add-ons -&gt; Extensions) or if <u>hardware acceleration</u> is causing the problem.
</p>
<ul><li>switch to the DEFAULT theme: "3-bar" menu button or Tools -&gt; Add-ons -&gt; Themes
</li><li>do NOT click the "Refresh Firefox" button on the Safe Mode start window
</li></ul>
<ul><li><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode</a>
</li><li><a href="https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems</a>
</li></ul>rp said
In Windows10 everything is ok
Using Firefox or another browser ?
2020-05-12T23:16:02-07:00McCoy-therealhttps://support.mozilla.org/en-US/questions/1286844#answer-1312417<em><p>rp <a href="#question-1286844" rel="nofollow">said</a></p></em>
<blockquote>
In Windows10 everything is ok
</blockquote>
<p>Using Firefox or another browser&nbsp;?
</p>rp said
The message is in the page you mentioned and I've already sent a message before landing her2020-05-12T22:29:32-07:00McCoy-therealhttps://support.mozilla.org/en-US/questions/1286844#answer-1312407<em><p>rp <a href="#answer-1312401" rel="nofollow">said</a></p></em>
<blockquote>
The message is in the page you mentioned and I've already sent a message before landing here in the mozilla support. No answer yet anyway.
</blockquote>
<p>Oops ...... I see it now; &nbsp; it doesn't mention the part&nbsp;: &nbsp; "We’ll have it back up and running as soon as possible" as shown in your original post.<br>
</p><p>They say to contact them ASAP,&nbsp; which you did.<br>
</p><p>I of course don't know how long you've been waiting to get a response (?)<br>
</p><p>Well, &nbsp; let's hope that someone here will come up with a solution, other than installing FFmpeg, which didn't work.
</p>The message is in the page you mentioned and I've already sent a message before landing here in the 2020-05-12T22:04:11-07:00user2559646https://support.mozilla.org/en-US/questions/1286844#answer-1312401<p>The message is in the page you mentioned and I've already sent a message before landing here in the mozilla support. No answer yet anyway.
</p>rob.palloni said
Hello, I installed ffmpeg but if I try to reload the video I get the same error. T2020-05-12T18:43:28-07:00McCoy-therealhttps://support.mozilla.org/en-US/questions/1286844#answer-1312375<em><p>rob.palloni <a href="#answer-1312371" rel="nofollow">said</a></p></em>
<blockquote>
Hello, I installed ffmpeg but if I try to reload the video I get the same error. Thanks anyway
</blockquote>
<p>I've been searching for another possible solution, to no avail.
</p><p>This "troubleshoot" page doesn't mention that particular message &nbsp; - &nbsp; maybe you could contact them (you'll have to scroll all the way down)&nbsp;:<br>
</p><p><a href="https://vimeo.zendesk.com/hc/en-us/articles/115015677227-Troubleshoot-player-error-messages" rel="nofollow">https://vimeo.zendesk.com/hc/en-us/articles/115015677227-Troubleshoot-player-error-messages</a><br>
</p><p>But maybe wait a while and see if someone else here (who's familiar with Linux ) will come to your rescue .....
</p>Hello, I installed ffmpeg but if I try to reload the video I get the same error. Thanks anyway
2020-05-12T18:31:37-07:00user2559646https://support.mozilla.org/en-US/questions/1286844#answer-1312371<p>Hello, I installed ffmpeg but if I try to reload the video I get the same error. Thanks anyway
</p>Hello rob,palloni,
Would you please make sure you that you have FFmpeg installed :
htt2020-05-12T18:06:23-07:00McCoy-therealhttps://support.mozilla.org/en-US/questions/1286844#answer-1312368<p>Hello &nbsp; rob,palloni,<br>
</p><p>Would you please make sure you that you have FFmpeg installed&nbsp;:<br>
</p><p><a href="https://linuxize.com/post/how-to-install-ffmpeg-on-ubuntu-18-04/" rel="nofollow">https://linuxize.com/post/how-to-install-ffmpeg-on-ubuntu-18-04/</a><br>
</p><p>'Hope this helps .....
</p>