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Specific (Google-owned) website won't open

  • 6 replies
  • 1 has this problem
  • 10 views
  • Last reply by EB

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The following web address won't open up in my FireFox while it does on Chrome What can be the reason? The parent website that leads to this page does open up but when clicking on the link at the top right corner showing Message for Web an empty browser window open up. I cleared all cookies and cache in both Chrome and FireFox browsers.

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EB said

The following web address won't open up in my FireFox while it does on Chrome

Sorry, I don't see the address. Was it in a screenshot that didn't upload? You can reply to this thread and paste it into the reply box.

https://support.mozilla.org/questions/1286820#question-reply

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

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Sorry for forgetting problematic the web address. It is https://messages.google.com/web/conversations The parent one that DOES open is https://messages.google.com/

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Have you tried Safe Mode?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Update: I haven't tried the Safe Mode yet, however, the problem doesn't occur in the Firefox running on my laptop (Windows 10 Pro 64-bit).

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