Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can not see my saved passwords after update and login

  • 2 replies
  • 2 have this problem
  • 10 views
  • Last reply by Andrew

more options

Just updated to Firefox 76.0

(Prior version of Firefox is working perfectly both viewing and copying passwords)

Successfully logged into my Firefox account using prior password.

All of my prior saved passwords and logins are correctly saved. (But not visible when clicking on the EYE icon.)

When I try to view any of the passwords by clicking on the EYE icon, I get a request to login. There is no combination of username and password that works.

I also am unable to copy the password.

I desperately Need help to actually see my passwords, and copy my password (by clicking on the copy button) or by clicking on the EYE icon.

I completely deleted the entire Firefox installation. I reinstalled Firefox from scratch. I successfully logged on to the Lockwise (?) Log in. It says I am correctly logged in.

Passwords remain unavailable for me to view, or copy. Clicking on the EYE icon yields another request for login. No combination of username and password that I can supply works.

Thanks in advance for taking the time to read this. Would very much appreciate any help you can offer.

JG

Just updated to Firefox 76.0 (Prior version of Firefox is working perfectly both viewing and copying passwords) Successfully logged into my Firefox account using prior password. All of my prior saved passwords and logins are correctly saved. (But not visible when clicking on the EYE icon.) When I try to view any of the passwords by clicking on the EYE icon, I get a request to login. There is no combination of username and password that works. I also am unable to copy the password. I desperately Need help to actually see my passwords, and copy my password (by clicking on the copy button) or by clicking on the EYE icon. I completely deleted the entire Firefox installation. I reinstalled Firefox from scratch. I successfully logged on to the Lockwise (?) Log in. It says I am correctly logged in. Passwords remain unavailable for me to view, or copy. Clicking on the EYE icon yields another request for login. No combination of username and password that I can supply works. Thanks in advance for taking the time to read this. Would very much appreciate any help you can offer. JG

Modified by incoming

All Replies (2)

more options
more options

Chosen Solution