Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Silverlight issue

  • 3 replies
  • 1 has this problem
  • 71 views
  • Last reply by cor-el

more options

I have been running xactimate online software on FIREFOX version 52.9.0 on Macbook Pro 2019 13 inch but suddenly it stop working and it giving the error 'Xactimate Online requires Isolated Storage to be enabled. Please enable isolated storage'. The screenshot of error is also attached.

However, I tried everything by going into silverlight preferences but no success. Helpful and prompt reply would be appreciated.

Thanks & Best Regards, Danish

Attached screenshots

Chosen solution

Local storage isn't available in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

Read this answer in context 👍 0

All Replies (3)

more options

Hi Danish, could I suggest raising this question with Microsoft and checking on MacOS forums, in case an update to MacOS is affecting Isolated Storage?

As you can imagine, Firefox 52 ESR hasn't changed, so unless you created a new profile you are just now setting up, I don't think you have a browser issue. But if you have adjusted any settings relevant to storage -- including cookie handling -- you might double-check: Websites say cookies are blocked - Unblock them (note that the instructions for your version may have been removed by now; sorry!).

Helpful?

more options

Wohoo! Problem solved. I disable the cookies by clicking on the 'don't remember history'.

Thank you so much. It's been a month I was exhausted trying many options.

Helpful?

more options

Chosen Solution

Local storage isn't available in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

Modified by cor-el

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.