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I used instructions to restore my old profile after laptop crash and it won't download my old folders.

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My laptop crashed yesterday and reverted back to original settings. I followed the Thunderbird instructions to use my old profile to restore my folders and email accounts. I've tried multiple times and spent hours on this and I can't get the old folders to download. They were all there 24 hours ago. I even went into Carbonite to find an older profile to try that one. Nothing. These are business folders and they're really important. Does anyone know any hacks or workarounds to using the profile manager instructions? This has happened to me before multiple times over the years and I've never had an issue restoring the folders.

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