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FF crashes regularly.. help

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Started a year ago... did a clean install of Win7 on a new SSD.. still does it. The OS does not crash, just FF... looks like page changes causes it...

Chosen solution

Did you try changing Use recommended performance settings in firefox settings?

Untick Use recommended performance setting > then Untick Use hardware acceleration when available

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All Replies (12)

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Hi there...

just try those things i think you will fix and you can stop firefox crashes.

   Update Firefox
   Clear Firefox cache
   Update your drivers
   Disable Firefox add-ons
   Update Windows
   Check for viruses
   Reinstall Firefox

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Started last April-May.. Running Win7-32 bit on an Asus B250M MB.. 16 gb RAM, I3 Intel CPU. OS does not crash, no BSOD. Using EVO-850 250 gb SSDs.. Installed Win7 clean, installed my AV ( Zone Alarm ES), installed FF bare.. still crashing.. used a new SSD to do this on... created a clone on a second new SSD and uninstalled the AV.. still crashed.. definitely video related.. seems to happen when a page loads or changes.. not website specific.. could a MB problem cause this ? Still have IE11 loaded but not used. Running three other systems, all Win7, 32 bit, same AV, same FF version... different MBs, though.. does not happen with them.

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  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

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bp-5c23d820-8ab5-4e11-94dd-7a5ee0191228 12/27/2019, 8:12 PM View bp-9d3db933-f522-4827-a3c5-3d07b0191024 10/24/2019, 8:54 AM View bp-1ae49df7-42b7-45f3-998f-2a4bb0200421 4/21/2020, 9:24 AM View bp-423d2836-433d-45a7-a349-d08a00200421 4/21/2020, 9:24 AM View bp-3146bad7-0642-4edd-9b54-58a4a0200421 4/21/2020, 9:24 AM

Plus 15 unsubmitted reports.. submission failed

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Product Firefox Release Channel release Version 71.0 Build ID 20191202093317 (2019-12-02) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1

Sat, 28 Dec 2019 01:04:59 GMT bp-5c23d820-8ab5-4e11-94dd-7a5ee0191228 Signature: CDXGIAdapter::FinalRelease

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
++++++++++++++++++++++++++++++++++++++++++++
Product Firefox Release Channel release Version 70.0 Build ID 20191016161957 (2019-10-16)

Thu, 24 Oct 2019 12:53:54 GMT bp-9d3db933-f522-4827-a3c5-3d07b0191024 Signature: std::list<T>::erase | stdext::_Hash<T>::erase

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE
++++++++++++++++++++++++++++++++++++++++++++
Product Firefox Release Channel release Version 75.0 Build ID 20200403170909 (2020-04-03)

Sun, 12 Apr 2020 18:22:20 GMT bp-1ae49df7-42b7-45f3-998f-2a4bb0200421 Signature: MD4Transform

Crash Reason 0xc0150014 / 0x00000001
+++++++++++++++++++++++++++++++++++++++++++++++
Product Firefox Release Channel release Version 73.0.1 Build ID 20200217142647 (2020-02-17)

Fri, 21 Feb 2020 00:03:57 GMT bp-423d2836-433d-45a7-a349-d08a00200421 Signature: RtlpLowFragHeapFree | RtlFreeHeap | HeapFree | delete

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE
+++++++++++++++++++++++++++++++++++++++++++
Product Firefox Release Channel release Version 73.0.1 Build ID 20200217142647 (2020-02-17)

Sat, 07 Mar 2020 22:37:39 GMT bp-3146bad7-0642-4edd-9b54-58a4a0200421 Signature: stdext::_Hash<T>::erase

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

Modified by FredMcD

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These reports are too old to be useful. Try to post the unsubmitted reports.

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7582ab52-2fa8-48e1-bff0-d59101d2069c 1/10/2020, 8:50 AM fb0f72b2-69b5-4510-ab46-418c997c053e 1/4/2020, 9:43 PM 1425f085-e7b5-409e-8b4a-e627112cfcbb 11/27/2019, 9:34 PM f50b9a3d-02d9-480b-bfd5-164bb4a22279 10/23/2019, 9:29 PM 34fe5d1c-7fdc-4f68-afe2-e123914b0f34 8/20/2019, 7:24 PM 121e1cd0-f157-455c-8cca-e7bd59f19d5e 8/2/2019, 7:34 PM 58d7280b-edc6-4323-bc1e-e4cc156cd577 6/10/2019, 10:54 PM 6016ce77-f144-404a-8641-eb5805d7573f 6/3/2019, 9:38 PM 6731eca2-1e2d-4eaf-843f-a6947ce75306 5/20/2019, 3:02 PM 5a6853f3-ce12-49fe-819a-e682addf474c 5/13/2019, 9:26 AM 861dadb4-c7ee-4349-abcb-5aaf10dc47b8 5/9/2019, 1:42 PM 4cba7038-3806-4ab3-ab9d-daa67414b6a5 5/6/2019, 12:20 PM 0eec0543-86e4-452c-906f-bb5294e301c7 5/2/2019, 1:28 PM e6ac9863-010a-4688-8862-e0300e557a5f 5/1/2019, 5:03 PM 7ff5ee69-489e-4bd7-b482-4cca3d70852b 4/26/2019, 9:56 AM

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All seem to be a video issue.. happens on youtube, fark.com. news websites.. no pattern noted..

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Three from today..

bp-3146bad7-0642-4edd-9b54-58a4a0200421 4/21/2020, 9:24 AM View bp-423d2836-433d-45a7-a349-d08a00200421 4/21/2020, 9:24 AM View bp-1ae49df7-42b7-45f3-998f-2a4bb0200421 4/21/2020, 9:24 AM View

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Chosen Solution

Did you try changing Use recommended performance settings in firefox settings?

Untick Use recommended performance setting > then Untick Use hardware acceleration when available

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timothymsmith said

7582ab52-2fa8-48e1-bff0-d59101d2069c 1/10/2020, 8:50 AM
fb0f72b2-69b5-4510-ab46-418c997c053e 1/4/2020, 9:43 PM

These reports were not submitted to Mozilla.

If any reports do not have BP- in front of

the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Looks like the hardware acceleration was the issue.. had tried performance settings , which didn't resolve the issue.. been two full days without crashing : based on past performance, this is excellent Thanks much.

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