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"iCloud has stopped responding" message at all iCloud / Apple ID portals. Still happens in safemode and after data cleared. Works on Safari.

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I get an "iCloud has stopped responding" message at all iCloud / Apple ID portals like https://www.icloud.com/ https://www.icloud.com/

Still happens with tracking protection off, after data cleared, and in safe mode. Works in Safari. Lastest Firefox. Apple gives the following error that is allows me to send to apple:


APP NAME cloudos2

CLIENT TIME Thu Apr 16 2020 15:01:50 GMT+0000 (Coordinated Universal Time) (1587049310200)

USER AGENT Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0

HOSTNAME www.icloud.com

BUILD INFO 2005Hotfix9__2005Hotfix9__en-us

SESSION ID 633bd20f-1ac5-4f0d-a838-4d7c49c666e6

ENVIRONMENT INFO PROD

REPORTED ERROR TITLE PerfStat: duration needs to be one of the additional parameters passed for perfStat creation.

REPORTED ERROR TYPE UNHANDLED_EXCEPTION

ERROR CONTEXT undefined

LINE NUMBER 11

STACK r@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:88091 a@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:88142 init@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:1626987 create@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:236512 applicationDidFinishLaunching/<@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:1622290 applicationDidFinishLaunching@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:1622397 run/<@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:1330408 r@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:439001 i@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:179962

I get an "iCloud has stopped responding" message at all iCloud / Apple ID portals like [https://www.icloud.com/ https://www.icloud.com/] https://www.icloud.com/ Still happens with tracking protection off, after data cleared, and in safe mode. Works in Safari. Lastest Firefox. Apple gives the following error that is allows me to send to apple: APP NAME cloudos2 CLIENT TIME Thu Apr 16 2020 15:01:50 GMT+0000 (Coordinated Universal Time) (1587049310200) USER AGENT Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0 HOSTNAME www.icloud.com BUILD INFO 2005Hotfix9__2005Hotfix9__en-us SESSION ID 633bd20f-1ac5-4f0d-a838-4d7c49c666e6 ENVIRONMENT INFO PROD REPORTED ERROR TITLE PerfStat: duration needs to be one of the additional parameters passed for perfStat creation. REPORTED ERROR TYPE UNHANDLED_EXCEPTION ERROR CONTEXT undefined LINE NUMBER 11 STACK r@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:88091 a@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:88142 init@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:1626987 create@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:236512 applicationDidFinishLaunching/<@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:1622290 applicationDidFinishLaunching@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:1622397 run/<@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:1330408 r@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:439001 i@https://www.icloud.com/system/cloudos2/2005Hotfix9/en-us/main.js:11:179962