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Forced to downgrade Thunderbird 68.7

  • 10 replies
  • 1 has this problem
  • 29 views
  • Last reply by Ulmus

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Hi,

I was forced to downgrade to Thunderbird 52.7, because Thunderbird 68.7 is not showing folders nor messages (see attached image).

I've tried safe mode, re-indexing, reinstalling, creating a new profile and copying the mail folders into it... always the same result.

This happens both on Kubuntu 18.04 and on Windows 10.

Below is the "troubleshooting information" from the not working 68.7 on Kubuntu.

Please help. Many thanks.

Alexandre



 Application Basics
   Name: Thunderbird
   Version: 68.7.0
   Build ID: 20200407160932
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Thunderbird/68.7.0
   OS: Linux 5.3.0-46-generic
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
  1. OMMITED #


 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Google
       1.0
       true
       google@search.mozilla.org
       Twitter
       1.0
       true
       twitter@search.mozilla.org
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
       FileLink for WeTransfer
       2.0.0
       false
       wetransfer@extensions.thunderbird.net
       Provider for Google Calendar
       68.2.1
       false
       {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:
 Graphics
     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: GLX 1.4

GLX_VENDOR(client): NVIDIA Corporation GLX_VENDOR(server): NVIDIA Corporation Extensions: GLX_EXT_visual_info GLX_EXT_visual_rating GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGI_video_sync GLX_SGI_swap_control GLX_EXT_swap_control GLX_EXT_swap_control_tear GLX_EXT_texture_from_pixmap GLX_EXT_buffer_age GLX_ARB_create_context GLX_ARB_create_context_profile GLX_EXT_create_context_es_profile GLX_EXT_create_context_es2_profile GLX_ARB_create_context_robustness GLX_NV_delay_before_swap GLX_EXT_stereo_tree GLX_ARB_multisample GLX_NV_float_buffer GLX_ARB_fbconfig_float GLX_EXT_framebuffer_sRGB GLX_NV_multisample_coverage GLX_ARB_get_proc_address

     WebGL 1 Driver Renderer: NVIDIA Corporation -- GeForce 210/PCIe/SSE2
     WebGL 1 Driver Version: 3.3.0 NVIDIA 340.107
     WebGL 1 Driver Extensions: GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_clear_buffer_object GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_x11_sync_object GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_debug GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_ES1_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_gpu_pr
Attached screenshots

Chosen solution

I quit with no shame.

  1. I moved all my POP accounts to IMAP
  2. I created a new profile
  3. I re-configured every single account on the new profile

It's working now.

Somehow 68.7 did not like my previous profile and simply refused to work with it.

In other words, 68.7 forced me to start from a brand new installation, literally (brand new profile, brand new everything).

Dunno how and why this happened, but I don't care anymore.

Read this answer in context 👍 1

All Replies (10)

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Something that has helped some users, is deleted global-messages-db.sqlite from the Thunderbird profile.

Does this help in your case?

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Hi, Wayne

I did try that, but it did not solve the problem :(

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Does it work if you use the 'Profile Manager' to select profile?

Exit Thunderbird first.

http://kb.mozillazine.org/Profile_Manager#How_to_use_the_-P_command_line_argument

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Please, read my post. I am looking for new approaches, not the standard-out-of-the-box-one-fits-all... I tried that, doesn't work.


Alexandre Paulo said

I've tried safe mode, re-indexing, reinstalling, creating a new profile and copying the mail folders into it... always the same result.
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So, reading everything - including previous questions posted by you, this is not just an update from 68.6.0 to 68.7.0 problem. Issues in both Windows and Linux OS on same profile. You were using 60.6.1 or 52.7 and you have never used any of the 68 series. Back then, there were plenty of issues with getting an update and it was even delayed allowing an upgrade. Things seriously changed when 68 came out. You will probably discover a new profile called '*.default-release' has been created and it may be that you are currently using that profile.

Some people found launching the 'Profile Manager' and selecting the correct profile and setting it as default did fix the issue. Whilst you seemed miffed about this suggestion. You did not specifically say you had used 'Profile Manager' to select original profile and set as default, only mentioned creating a new profile which is not the same action.

Try:

  • Help > Troubleshooting Information
  • click on 'about:profiles' and it opens in a new tab.

It should list all the profiles allowing you select and set one as default. See info:


If no joy...It might be worth uninstall 68.7.0 and try installing 68.2.2. This version did mention some issues with updating that were supposedly fixed. Then updating to current later.

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re: Windows 10 OS.

There seemed to be less issues when using the 'windows32bit' version of Thunderbird, but best to ensure you do not have two versions running. Remove the 'windows64bit' version if you downloaded it.

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about:profile shows only the "default profile" and my own profile, both pointing to the same directory

I am on linux with daily updates, so would not be wrong to assume I was using the most recent release just prior to 68.7.


I experimented with 68.2.2, and the result is: _ on 68.2.2 accounts show on the right column, but I cannot access the folders within _ still not working on 68.7 _ back on 52.7, same as 68.2.2: accounts show on the right column, but I cannot access the folders within

I was forced to restore the backup in order to get it to work on 52.7 again.

QUESTION: Why does "sudo apt policy thunderbird" only shows 52.7.0 and 68.7.0 as options? All the releases in between are not considered stable?

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Please read info at link:

Double Check: please confirm you have all required libraries.


In the profiles....~/.mozilla-thunderbird folder Could you post images showing the contents of 'profiles.ini' and the 'installs.ini' files.

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Chosen Solution

I quit with no shame.

  1. I moved all my POP accounts to IMAP
  2. I created a new profile
  3. I re-configured every single account on the new profile

It's working now.

Somehow 68.7 did not like my previous profile and simply refused to work with it.

In other words, 68.7 forced me to start from a brand new installation, literally (brand new profile, brand new everything).

Dunno how and why this happened, but I don't care anymore.

Modified by Alexandre Paulo

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Same thing here. Really frustrating and tiring. Trying to work out a lution right now