Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

VPN connects then after 10 seconds it says "No Connection" How do I fix this?

  • 4 replies
  • 2 have this problem
  • 15 views
  • Last reply by alanpeter

more options

I just installed VPN for Windows 10 and paid for it. It starts then it fails. I have tried various servers without any results. I cannot use the internet after that. I have to turn off VPN in order to access the net again.

All Replies (4)

more options

Try signing out of the VPN, uninstalling, and reinstalling and signing back in. The sign out process is important as it purges some configuration files. Try that and see if it resolves the problem.

more options

I signed out, uninstalled VPN, Rebooted the system. Reinstalled VPN using the same download exe as yesterday. Rebooted the system (just for good measure). It did not make any difference. The only difference is it run for 15 seconds instead of 10 before failing. Please see attachment. VPN node is still active however it disables my internet connection and I have to turn it off before I can get back to internet services.

more options

I'd try downloading it again to see if it downloads a newer version that might have resolved the issue.

more options

I've been using the Firefox VPN for months without any issues. This just started today. When I turn it on I get the "No Signal * Check connection" error and I cannot connect to the internet. When I turn it off I can connect.