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Add-on keeps getting re-added to firefox after I remove it

  • 5 replies
  • 1 has this problem
  • 40 views
  • Last reply by Michael

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Hi all,

I hope you are well. I'm facing some weird problems with Firefox after upgrading to the latest version. One of these is that the IBM Rapport add-on keeps getting added to Firefox automatically every time I restart my computer. I remove it each time, but next morning there it is again.

I no longer need the add-on since my bank has changed the online banking methodology (which the add-on was used for), but it refuses to stay away!

I have run 3 full virus checks, and nothing came up.

I have made a new profile, but this didn't help.

Can anyone please advise how I can remove this add-on permanently?

Thank you very much for your help.

Michael.

Attached screenshots

All Replies (5)

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I also did a Firefox Refresh, that didn't help either.

Helpful?

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Have you contacted Rapport's support?

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I've tried but it's not possible the way they have set up their support contact system

Helpful?

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Hello,

Do you have any IBM Rapport related software installed in your computer? I made a quick search and it seems that another software, IBM Trusteer Rapport needs to be installed alongside the add-on. If so, then only removing the add-on from the browser won't help, you need to uninstall the software as well.

Helpful?

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Hi Elysium, thanks for getting back to me. You're right - there is in software on my computer. It's been so long since I've used it I forgot all about it. I will uninstall now and see if that helps.

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