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I cannot open my emails

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I can list all my emails but not open them

Chosen solution

Can you set up your email to be viewed through that app?

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All Replies (19)

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Hi

What happens when you tap on you emails to open in them in Firefox for Android?

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When I tap on the email I wish to open, at first the faint outline of an envelope appears in the space reserved for the email message and after a second it goes blank. Headers and footers are still visible but no message appears.

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Are these emails with images or just plain text?

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Neither emails with attachments or emails without attachments will download

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Are the emails themselves made up of text, or do they have images instead?

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I cannot down load all text emails, ones with photographs incorporated or ones with attachments.

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Do you have any add-ons installed in Firefox for Android?

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I only installed Firefox on my mobile phone a few days ago and I have not knowingly added anything to it. I have looked at the app information for Firefox and no add ons are mentioned.

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Are you able to view your emails on a desktop computer or through the email app on your Android device?

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I am reading your email responses on my laptop as I cannot open the email messages on my android phone

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I am reading your email responses on my laptop as I cannot open the email messages on my android phone. Please respond as this is my second attempt at this reply.

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Are you able to read your messages through the dedicated email app on your device?

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I am not sure what a dedicated email app is. I can download BT Mail on my android phone using FireFox which may be what you mean. I can see the emails but cannot open them. I can access my contacts and write an email but I cannot send it.

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Do you have the Gmail app on your device?

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Yes I do have the GMail App on my phone which is a Moto G5.

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Chosen Solution

Can you set up your email to be viewed through that app?

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As you suggested I was able to access and open my BT Mail through GMail. Thank you

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I can't since my emails. The last since was Nov.2018

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How can I sinc my email account on this pad?