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I can’t access internet

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  • Last reply by FredMcD

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I open the Firefox browser and it times out. I’ve rebooted my WiFi, performed many troubleshooting protocols and nothing has worked

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I’m writing from my phone, the problem is with my laptop. I’m running Windows 7 and use AVG security software. The AVG updated about the same time this problem started

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Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

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