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you tube video is not allowed due cookie preference

  • 5 replies
  • 1 has this problem
  • Last reply by cor-el

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Hello.I try to play a video form wacom'site and every time appear the message above.what can i do?

Hello.I try to play a video form wacom'site and every time appear the message above.what can i do?

All Replies (5)

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. Whenever you get a message / popup like that;


Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

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You may have received a response to your request for support with Mozilla software that directed you to a telephone number for help. Please do not use this number as it is a scam and will put your data at risk.

Do you have any add-ons installed in Firefox?

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Thank you for your responce but i don't think is scam.Simply i think is aproblem about wacom and firefox....what can i do to open properly videos from this site?The wacom support tell for opening links to copy paste in adress bar.And the open.Yes i have several addons.

Modified by vasilsi

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Please explain the problem in detail. What happens? What are the exact error message(s) ?

Please provide a public link (no password) that we can check out. No Personal Information Please !

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Is this happening on the YouTube website or is this about videos embedded on another website ?

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a blueish highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check in the Web Console what content is blocked.