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Tbird keeps sending me requests to install current copy of Tbird, it doesn't work, what do I need to do?

Don
Posted

Tbird has sent messages about not being able to update, probably more than 3 months. I tried to uninstall/reinstall twice months ago. A few days ago I tried to do a reinstall of the current program, twice. I'm still getting the requests. I have another problem that has become even more troublesome to me. For that last 6-7 days my in box fills with what started as a combination of the current days emails & not eliminated emails going back 5 years, all randomly together. Now, it's current and going back up to 4 months together. If you think it could help to give you info by Phone, my Number: xxx-xxx-xxxx

Tbird has sent messages about not being able to update, probably more than 3 months. I tried to uninstall/reinstall twice months ago. A few days ago I tried to do a reinstall of the current program, twice. I'm still getting the requests. I have another problem that has become even more troublesome to me. For that last 6-7 days my in box fills with what started as a combination of the current days emails & not eliminated emails going back 5 years, all randomly together. Now, it's current and going back up to 4 months together. If you think it could help to give you info by Phone, my Number: xxx-xxx-xxxx

Modified by James

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0

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Stans 8 solutions 67 answers

Which version do you currently have?

Which version do you currently have?
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Truman 15 solutions 88 answers

Edit your post and remove your phone number. Scammers love people like you that think it is ok to post personal info in a public forum.

No one from this forum is going to call you!

Edit your post and remove your phone number. Scammers love people like you that think it is ok to post personal info in a public forum. No one from this forum is going to call you!
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Question owner

68.6.0 (32-Bit)

68.6.0 (32-Bit)
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Question owner

Unable to remove phone number.

Unable to remove phone number.
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christ1
  • Top 25 Contributor
2224 solutions 16248 answers

Thunderbird 68.6.0 is the latest version. Are you saying you still get update prompts?

What anti-virus/security software are you running?

Thunderbird 68.6.0 is the latest version. Are you saying you still get update prompts? What anti-virus/security software are you running?
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Question owner

My ISP is Comcast & they provide Norton Security software. And yes the update offers keep coming. Because I removed 2-300 of the old emails, the new/current emails are beginning to look normal.

My ISP is Comcast & they provide Norton Security software. And yes the update offers keep coming. Because I removed 2-300 of the old emails, the new/current emails are beginning to look normal.
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christ1
  • Top 25 Contributor
2224 solutions 16248 answers

Can you post a screenshot of the update prompt you're getting? https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Can you post a screenshot of the update prompt you're getting? https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
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Question owner

See image below.

See image below.
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christ1
  • Top 25 Contributor
2224 solutions 16248 answers

Download the installer for TB 68.6.0 from https://www.thunderbird.net/ and run it. Does the problem go away?

Download the installer for TB 68.6.0 from https://www.thunderbird.net/ and run it. Does the problem go away?
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Question owner

Hi christ1, I spent more than an hour & finally was able to get an image posted, please don't ask for another screen shot.

Hi christ1, I spent more than an hour & finally was able to get an image posted, please don't ask for another screen shot.
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Question owner

Ran it again & went to help or about & opened the page where I clicked on release notes then the offer appeared again. I'm wondering if the fact that my Operating system is a 64 bit & I believe I have at least one software installed many months ago while I still had Win7 could that have started the mess?

Ran it again & went to help or about & opened the page where I clicked on release notes then the offer appeared again. I'm wondering if the fact that my Operating system is a 64 bit & I believe I have at least one software installed many months ago while I still had Win7 could that have started the mess?
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christ1
  • Top 25 Contributor
2224 solutions 16248 answers
I'm wondering if the fact that my Operating system is a 64 bit & I believe I have at least one software installed many months ago while I still had Win7 could that have started the mess?

I'm not sure what's your point here. In any case, I don't think it's related.

Use File Explorer and navigate to C:\ProgramData\Mozilla\updates.

It contains folders named, e.g. F71A7C8BDDD23FE7, which contain an updates subfolder and update-config.json and updates.xml. Note that there may also be folders named, e.g. E7CF176E110C211B, which contains the same data for Firefox. If you open updates.xml in a text editor, you will see something like:

<updates xmlns="http://www.mozilla.org/2005/app-update"><update <="" appversion="68.1.2" buildid="20191008153335" channel="release" detailsurl="https://live.thunderbird.net/thunderbird/releasenotes?locale=en-US&amp;version=68.1.2&amp;channel=release" displayversion="68.1.2" installdate="1570763021584" iscompleteupdate="true" name="Thunderbird 68.1.2" p="" xmlns="http://www.mozilla.org/2005/app-update"></update> </update>

which indicates the update info for TB 68.1.2. So, I suggest you delete, or better, move the updates subfolder and the two files, update-config.json and updates.xml, to a backup location (while TB is closed), and then see if the spurious update notifications disappear.

<blockquote> I'm wondering if the fact that my Operating system is a 64 bit & I believe I have at least one software installed many months ago while I still had Win7 could that have started the mess? </blockquote> I'm not sure what's your point here. In any case, I don't think it's related. Use File Explorer and navigate to C:\ProgramData\Mozilla\updates. It contains folders named, e.g. F71A7C8BDDD23FE7, which contain an updates subfolder and update-config.json and updates.xml. Note that there may also be folders named, e.g. E7CF176E110C211B, which contains the same data for Firefox. If you open updates.xml in a text editor, you will see something like: <updates xmlns="http://www.mozilla.org/2005/app-update"><update <="" appversion="68.1.2" buildid="20191008153335" channel="release" detailsurl="https://live.thunderbird.net/thunderbird/releasenotes?locale=en-US&amp;version=68.1.2&amp;channel=release" displayversion="68.1.2" installdate="1570763021584" iscompleteupdate="true" name="Thunderbird 68.1.2" p="" xmlns="http://www.mozilla.org/2005/app-update"></update> which indicates the update info for TB 68.1.2. So, I suggest you delete, or better, move the updates subfolder and the two files, update-config.json and updates.xml, to a backup location (while TB is closed), and then see if the spurious update notifications disappear.
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Stans 8 solutions 67 answers

Don said

I spent more than an hour & finally was able to get an image posted, please don't ask for another screen shot.

Unfortunately, you will have to get used to taking and posting screenshots because sometimes it is the only accurate way of telling us what exactly is going on on your end. Words can only tell so much. For example; looking at your screenshot, I noticed that the link/url to the page (not found) is for a beta version 68.6.0b and not for the release version 68.6.0. It seems you have both the beta and release versions of Tbird. Were you aware of this? Did you install the beta version deliberately?

''Don [[#answer-1301103|said]]'' <blockquote> I spent more than an hour & finally was able to get an image posted, please don't ask for another screen shot. </blockquote> Unfortunately, you will have to get used to taking and posting screenshots because sometimes it is the only accurate way of telling us what exactly is going on on your end. Words can only tell so much. For example; looking at your screenshot, I noticed that the link/url to the page (not found) is for a beta version 68.6.0b and not for the release version 68.6.0. It seems you have both the beta and release versions of Tbird. Were you aware of this? Did you install the beta version deliberately?
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Question owner

No, not aware.

No, not aware.
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Stans 8 solutions 67 answers

What's even more strange is that there never was a version 68.6.0b. No such beta version exists! Open Control Panel and see how many Thunderbird installations are listed there. If there are more than one, then you have to uninstall all others except 68.6.0, or you can uninstall ALL of them then reinstall 68.6.0 from here https://download.mozilla.org/?product=thunderbird-68.6.0-SSL&os=win&lang=en-US

For instructions on how to uninstall programs on Windows 10, see https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs

What's even more strange is that there never was a version 68.6.0b. No such beta version exists! Open Control Panel and see how many Thunderbird installations are listed there. If there are more than one, then you have to uninstall all others except 68.6.0, or you can uninstall ALL of them then reinstall 68.6.0 from here https://download.mozilla.org/?product=thunderbird-68.6.0-SSL&os=win&lang=en-US For instructions on how to uninstall programs on Windows 10, see https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs
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Question owner

Use File Explorer and navigate to C:\ProgramData\Mozilla\updates.

It contains folders named, e.g. F71A7C8BDDD23FE7, which contain an updates subfolder and update-config.json and updates.xml. Note that there may also be folders named, e.g. E7CF176E110C211B, which contains the same data for Firefox. If you open updates.xml in a text editor, you will see something like:

<updates xmlns="http://www.mozilla.org/2005/app-update"><update <="" appversion="68.1.2" buildid="20191008153335" channel="release" detailsurl="https://live.thunderbird.net/thunderbird/releasenotes?locale=en-US&amp;version=68.1.2&amp;channel=release" displayversion="68.1.2" installdate="1570763021584" iscompleteupdate="true" name="Thunderbird 68.1.2" p="" xmlns="http://www.mozilla.org/2005/app-update"></update> </update> </update>

which indicates the update info for TB 68.1.2. So, I suggest you delete, or better, move the updates subfolder and the two files, update-config.json and updates.xml, to a backup location (while TB is closed), and then see if the spurious update notifications disappear.

Had my son follow your instructions & no it didn't work. Any more ideas?

Use File Explorer and navigate to C:\ProgramData\Mozilla\updates. It contains folders named, e.g. F71A7C8BDDD23FE7, which contain an updates subfolder and update-config.json and updates.xml. Note that there may also be folders named, e.g. E7CF176E110C211B, which contains the same data for Firefox. If you open updates.xml in a text editor, you will see something like: <updates xmlns="http://www.mozilla.org/2005/app-update"><update <="" appversion="68.1.2" buildid="20191008153335" channel="release" detailsurl="https://live.thunderbird.net/thunderbird/releasenotes?locale=en-US&amp;version=68.1.2&amp;channel=release" displayversion="68.1.2" installdate="1570763021584" iscompleteupdate="true" name="Thunderbird 68.1.2" p="" xmlns="http://www.mozilla.org/2005/app-update"></update> </update> which indicates the update info for TB 68.1.2. So, I suggest you delete, or better, move the updates subfolder and the two files, update-config.json and updates.xml, to a backup location (while TB is closed), and then see if the spurious update notifications disappear. Had my son follow your instructions & no it didn't work. Any more ideas?
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Question owner

What's even more strange is that there never was a version 68.6.0b. No such beta version exists! Open Control Panel and see how many Thunderbird installations are listed there. If there are more than one, then you have to uninstall all others except 68.6.0, or you can uninstall ALL of them then reinstall 68.6.0 from here https://download.mozilla.org/?product=thunderbird-68.6.0-SSL&os=win&lang=en-US

For instructions on how to uninstall programs on Windows 10, see https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs

Looked in Control Panel/programs & found only 68.6.0, checked downloads, found another 68.6.0, then deleted it.

What's even more strange is that there never was a version 68.6.0b. No such beta version exists! Open Control Panel and see how many Thunderbird installations are listed there. If there are more than one, then you have to uninstall all others except 68.6.0, or you can uninstall ALL of them then reinstall 68.6.0 from here https://download.mozilla.org/?product=thunderbird-68.6.0-SSL&os=win&lang=en-US For instructions on how to uninstall programs on Windows 10, see https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs Looked in Control Panel/programs & found only 68.6.0, checked downloads, found another 68.6.0, then deleted it.
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Stans 8 solutions 67 answers

There is at least one bug report about this. It is still not clear what is causing it, or whether it's actually a bug in Thunderbird's update/version checking process or other factors external to Tbird. Quite a number of cases with the same issue are running a Kasperky security product or running a 32-bit version of Thunderbird on a 64-bit version of Windows, or both. I have noticed that you're also running 32-bit Tbird, which is offered by default on the Tbird download site, on 64-bit Windows 10. Do you also run a third-party antivirus program? Since you're running 64-bit Windows, it makes sense to uninstall Tbird 32-bit and install 64-bit Tbird available here https://download.mozilla.org/?product=thunderbird-68.6.0-SSL&os=win64&lang=en-US

Make sure you uninstall 32-bit Tbird first, otherwise you may end up with two installations of Tbird, leading to further confusions.

There is at least one [https://bugzilla.mozilla.org/show_bug.cgi?id=1586699 bug report] about this. It is still not clear what is causing it, or whether it's actually a bug in Thunderbird's update/version checking process or other factors external to Tbird. Quite a number of cases with the same issue are running a Kasperky security product or running a 32-bit version of Thunderbird on a 64-bit version of Windows, or both. I have noticed that you're also running 32-bit Tbird, which is offered by default on the Tbird download site, on 64-bit Windows 10. Do you also run a third-party antivirus program? Since you're running 64-bit Windows, it makes sense to uninstall Tbird 32-bit and install 64-bit Tbird available here https://download.mozilla.org/?product=thunderbird-68.6.0-SSL&os=win64&lang=en-US Make sure you uninstall 32-bit Tbird first, otherwise you may end up with two installations of Tbird, leading to further confusions.
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