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Tbird keeps sending me requests to install current copy of Tbird, it doesn't work, what do I need to do?

  • 39 replies
  • 1 has this problem
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  • Last reply by Stans

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Tbird has sent messages about not being able to update, probably more than 3 months. I tried to uninstall/reinstall twice months ago. A few days ago I tried to do a reinstall of the current program, twice. I'm still getting the requests. I have another problem that has become even more troublesome to me. For that last 6-7 days my in box fills with what started as a combination of the current days emails & not eliminated emails going back 5 years, all randomly together. Now, it's current and going back up to 4 months together. If you think it could help to give you info by Phone, my Number: xxx-xxx-xxxx

Modified by James

All Replies (20)

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Which version do you currently have?

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Edit your post and remove your phone number. Scammers love people like you that think it is ok to post personal info in a public forum.

No one from this forum is going to call you!

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68.6.0 (32-Bit)

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Unable to remove phone number.

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Thunderbird 68.6.0 is the latest version. Are you saying you still get update prompts?

What anti-virus/security software are you running?

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My ISP is Comcast & they provide Norton Security software. And yes the update offers keep coming. Because I removed 2-300 of the old emails, the new/current emails are beginning to look normal.

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Can you post a screenshot of the update prompt you're getting? https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

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See image below.

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Download the installer for TB 68.6.0 from https://www.thunderbird.net/ and run it. Does the problem go away?

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Hi christ1, I spent more than an hour & finally was able to get an image posted, please don't ask for another screen shot.

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Ran it again & went to help or about & opened the page where I clicked on release notes then the offer appeared again. I'm wondering if the fact that my Operating system is a 64 bit & I believe I have at least one software installed many months ago while I still had Win7 could that have started the mess?

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I'm wondering if the fact that my Operating system is a 64 bit & I believe I have at least one software installed many months ago while I still had Win7 could that have started the mess?

I'm not sure what's your point here. In any case, I don't think it's related.

Use File Explorer and navigate to C:\ProgramData\Mozilla\updates.

It contains folders named, e.g. F71A7C8BDDD23FE7, which contain an updates subfolder and update-config.json and updates.xml. Note that there may also be folders named, e.g. E7CF176E110C211B, which contains the same data for Firefox. If you open updates.xml in a text editor, you will see something like:

<updates xmlns="http://www.mozilla.org/2005/app-update"><update <="" appversion="68.1.2" buildid="20191008153335" channel="release" detailsurl="https://live.thunderbird.net/thunderbird/releasenotes?locale=en-US&amp;version=68.1.2&amp;channel=release" displayversion="68.1.2" installdate="1570763021584" iscompleteupdate="true" name="Thunderbird 68.1.2" p="" xmlns="http://www.mozilla.org/2005/app-update"></update>

which indicates the update info for TB 68.1.2. So, I suggest you delete, or better, move the updates subfolder and the two files, update-config.json and updates.xml, to a backup location (while TB is closed), and then see if the spurious update notifications disappear.

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Don said

I spent more than an hour & finally was able to get an image posted, please don't ask for another screen shot.

Unfortunately, you will have to get used to taking and posting screenshots because sometimes it is the only accurate way of telling us what exactly is going on on your end. Words can only tell so much. For example; looking at your screenshot, I noticed that the link/url to the page (not found) is for a beta version 68.6.0b and not for the release version 68.6.0. It seems you have both the beta and release versions of Tbird. Were you aware of this? Did you install the beta version deliberately?

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No, not aware.

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What's even more strange is that there never was a version 68.6.0b. No such beta version exists! Open Control Panel and see how many Thunderbird installations are listed there. If there are more than one, then you have to uninstall all others except 68.6.0, or you can uninstall ALL of them then reinstall 68.6.0 from here https://download.mozilla.org/?product=thunderbird-68.6.0-SSL&os=win&lang=en-US

For instructions on how to uninstall programs on Windows 10, see https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs

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Use File Explorer and navigate to C:\ProgramData\Mozilla\updates.

It contains folders named, e.g. F71A7C8BDDD23FE7, which contain an updates subfolder and update-config.json and updates.xml. Note that there may also be folders named, e.g. E7CF176E110C211B, which contains the same data for Firefox. If you open updates.xml in a text editor, you will see something like:

<updates xmlns="http://www.mozilla.org/2005/app-update"><update <="" appversion="68.1.2" buildid="20191008153335" channel="release" detailsurl="https://live.thunderbird.net/thunderbird/releasenotes?locale=en-US&amp;version=68.1.2&amp;channel=release" displayversion="68.1.2" installdate="1570763021584" iscompleteupdate="true" name="Thunderbird 68.1.2" p="" xmlns="http://www.mozilla.org/2005/app-update"></update> </update>

which indicates the update info for TB 68.1.2. So, I suggest you delete, or better, move the updates subfolder and the two files, update-config.json and updates.xml, to a backup location (while TB is closed), and then see if the spurious update notifications disappear.

Had my son follow your instructions & no it didn't work. Any more ideas?

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What's even more strange is that there never was a version 68.6.0b. No such beta version exists! Open Control Panel and see how many Thunderbird installations are listed there. If there are more than one, then you have to uninstall all others except 68.6.0, or you can uninstall ALL of them then reinstall 68.6.0 from here https://download.mozilla.org/?product=thunderbird-68.6.0-SSL&os=win&lang=en-US

For instructions on how to uninstall programs on Windows 10, see https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs

Looked in Control Panel/programs & found only 68.6.0, checked downloads, found another 68.6.0, then deleted it.

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There is at least one bug report about this. It is still not clear what is causing it, or whether it's actually a bug in Thunderbird's update/version checking process or other factors external to Tbird. Quite a number of cases with the same issue are running a Kasperky security product or running a 32-bit version of Thunderbird on a 64-bit version of Windows, or both. I have noticed that you're also running 32-bit Tbird, which is offered by default on the Tbird download site, on 64-bit Windows 10. Do you also run a third-party antivirus program? Since you're running 64-bit Windows, it makes sense to uninstall Tbird 32-bit and install 64-bit Tbird available here https://download.mozilla.org/?product=thunderbird-68.6.0-SSL&os=win64&lang=en-US

Make sure you uninstall 32-bit Tbird first, otherwise you may end up with two installations of Tbird, leading to further confusions.

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Had my son follow your instructions & no it didn't work. Any more ideas?

And what exactly did you (or your son) do?

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There is at least one bug report about this. It is still not clear what is causing it, or whether it's actually a bug in Thunderbird's update/version checking process or other factors external to Tbird. Quite a number of cases with the same issue are running a Kasperky security product or running a 32-bit version of Thunderbird on a 64-bit version of Windows, or both. I have noticed that you're also running 32-bit Tbird, which is offered by default on the Tbird download site, on 64-bit Windows 10. Do you also run a third-party antivirus program? Since you're running 64-bit Windows, it makes sense to uninstall Tbird 32-bit and install 64-bit Tbird available here https://download.mozilla.org/?product=thunderbird-68.6.0-SSL&os=win64&lang=en-US

Make sure you uninstall 32-bit Tbird first, otherwise you may end up with two installations of Tbird, leading to further confusions.

Hi Stans, 30-45 min ago I was attempting a response to you & I lost it before I could get to posting it. I eventually discovered I'd created a draft but the draft only held "Tbird keeps sending me requests to install current copy of Tbird, it doesn't work, what do I need to do?" Hope you understand, because of the nature of this forum, I'm going nuts & spending a lot of time in wasted effort.

Now once again I'll attempt to tell you about the result: "About Mozilla Thunderbird" it showed 64 bit now, it had a line "update failed, download the latest version" & it also had a line like "you're on the download beta channel" then along the way the offer appeared. I'm so frustrated & I don't understand why an uninstall/reinstall doesn't fix everything. Hope you can find the final fix soon.

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