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Firefox crashes very often without reason and also there are issues with window resizing

  • 10 replies
  • 1 has this problem
  • 27 views
  • Last reply by FredMcD

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The crashes are very frequent; often when I download something it freezes, and it has to be closed with CTRL+ALT+CANC (not with just "close windows"). Also very often it starts to visualize its content flashing or partially (or both ways) so it has to be closed. Also very often the window grows by itself and hide the Windows lower bar; other times the window is very small and cannot be resized in any way.

All Replies (10)

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In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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bp-e27b4563-3db2-422f-bcb0-e1a070200325 25/03/2020 12:51 bp-ed12fa1e-d803-4528-8a17-fe6610200325 25/03/2020 12:51 bp-d995ac78-1953-43de-a81d-c34680200325 25/03/2020 12:51 bp-f5a3eb3e-8657-44af-8396-1b3290200325 25/03/2020 12:51 bp-f7e2ff19-f8c3-45eb-95e5-b45bf0200325 25/03/2020 12:51 bp-73da065a-1858-471b-86f2-ca1a90200325 25/03/2020 12:51 bp-57e9c632-9b7d-405d-8bbd-8e02d0200325 25/03/2020 12:51 bp-5be99928-71cf-4e90-88ea-f61110200325 25/03/2020 12:51 bp-3c1da278-c270-4b65-b457-93ee80200325 25/03/2020 12:51 bp-e120f1e9-08ad-44da-93a1-f7ba30200325 25/03/2020 12:51

(is "resent"--->"recent"?) Thank you!

Modified by cor-el

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andreagrasso77 said (is "resent"--->"recent"?) </blockquote>

Oops.


bp-e27b4563-3db2-422f-bcb0-e1a070200325 Signature: igd11dxva64.dll | CSampler::GetDesc

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

igd11dxva64.dll = IntelVPGSigning2014

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation +++++++++++++++++++++++++++++++++++++++++++++++ bp-ed12fa1e-d803-4528-8a17-fe6610200325 bp-d995ac78-1953-43de-a81d-c34680200325 bp-73da065a-1858-471b-86f2-ca1a90200325 bp-5be99928-71cf-4e90-88ea-f61110200325

Signature: igd11dxva64.dll | CSampler::GetDesc

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

igd11dxva64.dll = IntelVPGSigning2014 ++++++++++++++++++++++++++++++++++++++++++++++++ bp-f5a3eb3e-8657-44af-8396-1b3290200325 bp-57e9c632-9b7d-405d-8bbd-8e02d0200325

Signature: OOM | unknown | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::BufferList<T>::WriteBytes

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1352471 RESOLVED WONTFIX Crash in moz_abort | arena_run_split | arena_malloc_large | moz_xmalloc | mozilla::BufferList<T>::WriteBytes +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-f7e2ff19-f8c3-45eb-95e5-b45bf0200325 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::traverse<T>

Crash Reason EXCEPTION_BREAKPOINT

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Are you watching videos when you have the crashes with downloading ?

You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting for changes to take effect.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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@FredMcD: tomorrow I will do the RAM test, thanks. But it has to be noted that most of the times the browser doesn't crash (so there is no report), but I am forced to close it because it becomes unusable.

@cor-el: no, but maybe there might be a Youtube page open with a video not playing.

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FredMcD said

This could be an issue with system memory. https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on.

Sorry, what's a "thumb"? I was going to install it in a USB drive but it says that it will delete its content and I can't allow it, and right now I don't have an empty USB drive...is there an alternative?

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A "thumb" drive is a USB drive. They are cheap these days.

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cor-el said

You can try to disable hardware acceleration in Firefox. Close and restart Firefox after modifying the setting for changes to take effect.

I did this, in the meantime, and...restarting Firefox it didn't work anymore! Actually the window opens but "in flashes" (I don't know how to describe, but it's just portions of the window and when I go there with the arrow, it disappears)...any help? If I have to reinstall it, please let me know how to save all the pages that were open in the last session.

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Reboot the computer.


Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia