Firefox 74 will not load B&H Photo site
When I try to load the B&H site in a new tab, from an email or from favorites, all I get is a blank page if in a new tab and if I'm on another site, Firefox just stays on that site. There is no error message of any type. I can reach all the other sites I've tried except for the B&H site. I cleaned the cache but this made to difference. The problem started after I updated to V74 yesterday.
All Replies (6)
Could you test the site in a private window? For example, right-click the link and choose "Open Link in New Private Window":
If that works, could you try this storage test to see whether your Firefox has problems with IndexedDB storage (or other kinds of storage):
(That test may have a delay if no one has run it for a while.)
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.
- click the shield icon for more details and possibly disable the protection
You can check in the Web Console what content is blocked.
- "3-bar" menu button or Tools -> Web Developer
You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").
Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.
You can't recover from this 'forget' unless you have a backup of involved files.
If you revisit a 'forgotten' website then data for that website will be saved once again.
Thanks folks for the help. It appears as if storage is broken. here is the result from the glitch test: Overview: Storage is broken. This is your first visit or all storage was automatically cleared. Specific Subsystem Statuses:
Good: Totally Working. (fullyOperational)
Bad: Totally Broken. (fullyBroken)
Bad: Totally Broken. (fullyBroken)
Bad: Totally Broken. (fullyBroken)
Past advice related to that diagnostic result was as follows:
(1) Next Gen Storage Setting
This setting is normally false (off) but in case it somehow got turned on, see the steps in the following article: Some pages or page elements fail to load after updating to Firefox 70.
If that doesn't fix it (after a restart, perhaps):
(2) Flush Data for Problem Site(s)
If you tell Firefox to remove all data for a site, that should include removing its storage folder, as well as its cookies, history, and customized permissions. If you don't want to remove all data, you might be able to fix it temporarily by just removing the "cookies and site data". Here are how to access these options:
(A) Cookies and Site Data
Open the Options/Preferences page using either:
- Windows: "3-bar" menu button (or Tools menu) > Options
- Mac: "3-bar" menu button (or Firefox menu) > Preferences
- Linux: "3-bar" menu button (or Edit menu) > Preferences
- Any system: type or paste about:preferences into the address bar and press Enter/Return to load it
In the left column, click Privacy & Security
On the right side, scroll down to the Cookies and Site Data section
Click the Manage Data... button to open the "Manage Cookies and Site Data" dialog.
In the dialog's search box, type goog to filter the list. Select the domain(s) relevant to Gmail and click the Remove Selected button. Then click the Save Changes button at the lower right.
Any difference when you try the site again?
(B) Forget About This Site
- Open the Library window using Show all History (Ctrl+Shift+h)
- In the small search box at upper right, enter enough to uniquely identify the site, such as mail.goo -- we want to avoid accidental misclicks with this feature
- Right-click a matching history entry and choose Forget About This Site
Because Firefox modifies a number of files, this may take some time to run.
If that doesn't fix the problem site(s):
(3) Have Firefox Generate New Storage Folders
This will cause loss of some data saved locally by websites and add-ons.
Open your current Firefox settings (AKA Firefox profile) folder using either
- "3-bar" menu button > "?" Help > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter
In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows/File Explorer.
Leaving that window open, switch back to Firefox and Exit, either:
- "3-bar" menu button > Exit
- (menu bar) File > Exit
Pause briefly while Firefox finishes its cleanup, then right-click the storage folder and Rename to something like storageOLD -- the purpose of renaming instead of deleting is the possibility of reinstating the old folder or mining it for essential data.
Start Firefox back up again. Do sites work again?
I have no idea what this means. Also from the web console:
This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. 1282581 JQMIGRATE: Logging is active common-min.5594359fa3da.js:6:6011 JQMIGRATE: jQuery.browser is deprecated common-min.5594359fa3da.js:6:6352 console.trace() common-min.5594359fa3da.js:6:6423
migrateWarn https://static-media-prod-cdn.itsre-sumo.mozilla.net/static/build/common-min.5594359fa3da.js:6 get https://static-media-prod-cdn.itsre-sumo.mozilla.net/static/build/common-min.5594359fa3da.js:6 <anonymous> https://static-media-prod-cdn.itsre-sumo.mozilla.net/static/build/questions-min.7eb39c985142.js:3 c https://static-media-prod-cdn.itsre-sumo.mozilla.net/static/build/common-min.5594359fa3da.js:4 fireWith https://static-media-prod-cdn.itsre-sumo.mozilla.net/static/build/common-min.5594359fa3da.js:4 ready https://static-media-prod-cdn.itsre-sumo.mozilla.net/static/build/common-min.5594359fa3da.js:3 q https://static-media-prod-cdn.itsre-sumo.mozilla.net/static/build/common-min.5594359fa3da.js:3
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://location.services.mozilla.com/v1/country?key=fa6d7fc9-e091-4be1-b6c1-5ada5815ae9d. (Reason: header ‘x-csrftoken’ is not allowed according to header ‘Access-Control-Allow-Headers’ from CORS preflight response).
jscher2000 and cor-el thank for your help. Using the suggestion to remove the cookies and site data from the B&H site seems to have worked. I can now get on the site normally. Thank you again, Chuck.