Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send emails.

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by melh84

melh84
melh84

I am switching to Thunderbird from Incredimail and when I tried to set up my account, it kept saying that it failed. I did it manually and I got my account set up. I can receive emails, but I can not send emails. It shows mail.newwavecomm.net, connecting, then it says that it timed out. And doesn't send. I have no idea why and how to go about figuring this out. Also I do not see the Write option either. Can you please help me fix this?

Thank You Melanie

I am switching to Thunderbird from Incredimail and when I tried to set up my account, it kept saying that it failed. I did it manually and I got my account set up. I can receive emails, but I can not send emails. It shows mail.newwavecomm.net, connecting, then it says that it timed out. And doesn't send. I have no idea why and how to go about figuring this out. Also I do not see the Write option either. Can you please help me fix this? Thank You Melanie

Chosen solution

What do you have for the outgoing server in Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane? According to their documentation, it should be:

mail.newwavecomm.net on port 25, security = none, authentication = password, transmitted insecurely, User Name = part of your address before @.

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor

Chosen Solution

What do you have for the outgoing server in Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane? According to their documentation, it should be:

mail.newwavecomm.net on port 25, security = none, authentication = password, transmitted insecurely, User Name = part of your address before @.

melh84
melh84 Question owner

Thank You.