X
Tap here to go to the mobile version of the site.

Support Forum

A Firefox update disabled/killed the Firefox on my Desktop... Twice.

Posted

I'm fed up with the lack of support from Firefox. This issue has been going on for three weeks. The last Firefox update crashed TWICE! When I opened a Google/Firefox, An Update window popped up. Since I normally let them download or whatever they do, I wasn't concerned. Then it showed an "Error". I didn't see an "Error Code Number or Name" as it disappeared quickly. I tried to open Firefox/Google. To my surprise, all I got was a Blank Window. I tried clicking on the "Home Icon". Nothing changed. I tried my Bookmarks. No affect. I WAS Signed In. I tried finding the Fictional "Firefox Support". I got nowhere. I would've Googled the issue, but I couldn't even use that. Nothing Worked. I finely decided to download a NEW Firefox/Google. Once I did, it worked fine all day. The next day, I opened the newly Downloaded one. Again I was greeted by the Firefox "Update" It started, then showed an Error. Again, I tried to open Firefox/Google. I got the same blank page as before. I decided to Remove, ALL Firefox/Google. from my Computer. Then I download another New Firefox. I made ONE change. I stopped Firefox from Updating Automatically. Day three, I opened Firefox, I opened normally... Almost. Now I have the SAME Firefox Update waiting. If I let it Download, it may Crash again. I lost ALL of my Bookmarks too. I went to the Recommended Firefox Site to retrieve them... It was a LIE! Now I have the SAME Firefox Update waiting. I have NEVER missed an Update Let me guess what Firefox is going to say. That is IF they reply at all; No one else reported this issue. ( And I have Ocean front property in Arizona). Make sure your operating system is up to date. (I must be too stupid to keep my system up and maintain this Machine). I should upgrade to the (The Digital Pile of...... that goes by the name) Windows 10, and (The Garbage called) Google Chrome. (Why would I Downgrade to one System that didn't work when it was released, a Browser that was Garbage when it was offered the first time (In 2008), and they WON'T Fix? I'd be better off taking a hammer to my PC. and my own head).

Just a quick note. When I first signed up for Google (Prior to the 2008 Google Chrome fiasco.) my Gmail stopped working. I could receive Mail, but I couldn't Open, Read, Delete, or anything else. This lasted for Five Years. I tried getting Help. I never got a reply from anyone. Then it started working. No explanation from Google. 

Don't bother telling me "Well... It is Free". It isn't.

I'm fed up with the lack of support from Firefox. This issue has been going on for three weeks. The last Firefox update crashed TWICE! When I opened a Google/Firefox, An Update window popped up. Since I normally let them download or whatever they do, I wasn't concerned. Then it showed an "Error". I didn't see an "Error Code Number or Name" as it disappeared quickly. I tried to open Firefox/Google. To my surprise, all I got was a Blank Window. I tried clicking on the "Home Icon". Nothing changed. I tried my Bookmarks. No affect. I WAS Signed In. I tried finding the Fictional "Firefox Support". I got nowhere. I would've Googled the issue, but I couldn't even use that. Nothing Worked. I finely decided to download a NEW Firefox/Google. Once I did, it worked fine all day. The next day, I opened the newly Downloaded one. Again I was greeted by the Firefox "Update" It started, then showed an Error. Again, I tried to open Firefox/Google. I got the same blank page as before. I decided to Remove, ALL Firefox/Google. from my Computer. Then I download another New Firefox. I made ONE change. I stopped Firefox from Updating Automatically. Day three, I opened Firefox, I opened normally... Almost. Now I have the SAME Firefox Update waiting. If I let it Download, it may Crash again. I lost ALL of my Bookmarks too. I went to the Recommended Firefox Site to retrieve them... It was a LIE! Now I have the SAME Firefox Update waiting. I have NEVER missed an Update Let me guess what Firefox is going to say. That is IF they reply at all; No one else reported this issue. ( And I have Ocean front property in Arizona). Make sure your operating system is up to date. (I must be too stupid to keep my system up and maintain this Machine). I should upgrade to the (The Digital Pile of...... that goes by the name) Windows 10, and (The Garbage called) Google Chrome. (Why would I Downgrade to one System that didn't work when it was released, a Browser that was Garbage when it was offered the first time (In 2008), and they WON'T Fix? I'd be better off taking a hammer to my PC. and my own head). Just a quick note. When I first signed up for Google (Prior to the 2008 Google Chrome fiasco.) my Gmail stopped working. I could receive Mail, but I couldn't Open, Read, Delete, or anything else. This lasted for Five Years. I tried getting Help. I never got a reply from anyone. Then it started working. No explanation from Google. Don't bother telling me "Well... It is Free". It isn't.
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0

More Information

Jack 0 solutions 2 answers

Have you been using a Firefox account? Your bookmarks will sync with the account. Besides, to defend Firefox slightly, I understand you may find it frustrating, it happens to all of us, software isn't perfect. Nevertheless, Mozilla itself is a non-profit; they don't have the staff, time, budget or resources of let's say Google, Samsung, Apple or Microsoft. Please understand that any support you get it usually just volunteers (Like myself), or from the small amount of employed staff, so try to be patient.

I would suggest sticking to stable Firefox releases and using a Firefox account for syncing of your settings and bookmarks, I've never had a problem with this personally.

Have you been using a Firefox account? Your bookmarks will sync with the account. Besides, to defend Firefox slightly, I understand you may find it frustrating, it happens to all of us, software isn't perfect. Nevertheless, Mozilla itself is a non-profit; they don't have the staff, time, budget or resources of let's say Google, Samsung, Apple or Microsoft. Please understand that any support you get it usually just volunteers (Like myself), or from the small amount of employed staff, so try to be patient. I would suggest sticking to stable Firefox releases and using a Firefox account for syncing of your settings and bookmarks, I've never had a problem with this personally.
Was this helpful to you? 0
Quote
jscher2000
  • Top 10 Contributor
8957 solutions 73394 answers

I read your post twice but I don't understand the current status of your Firefox.

Your Firefox reported to the forum that it is the current version, Firefox 74.0, so there should be no update waiting. But your Firefox still wants to update right now?

With respect to lost bookmarks, does anything in the following article help: Recover lost or missing Bookmarks?

I read your post twice but I don't understand the '''current status''' of your Firefox. Your Firefox reported to the forum that it is the current version, Firefox 74.0, so there should be no update waiting. But your Firefox still wants to update right now? With respect to lost bookmarks, does anything in the following article help: [[Recover lost or missing Bookmarks]]?
Was this helpful to you? 0
Quote

Question owner

I've had Google/Firefox since 2006, or 2007. I don't think I should have to wait Five years to get anything to start working. Three weeks is too long. Five years is ridiculous. "Stable Firefox Releases"? The "Update" was from Firefox. Just like every other Firefox Update I've gotten since I signed up. I'm not going to just let any Site Update my Firefox. I won't allow any Download or Update that wasn't from a Site other than the original. I wouldn't have a P.C. for long if I did that. I'm not as stupid as I look. Again, I still have the last Firefox Update waiting. It's the same one that crashed everything twice. That's why I stopped the automatic Updates from them. I know nothing about Syncing. I don't trust any of the new garbage. "If it ain't broke, don't fix it". I can live without the lost Bookmarks. It saved me the trouble of going through each one, and deleting them one at a time. "The more they overthink the plumbing, the easier it is to stop up the drain". This machine opens faster now than it did new. Adding more Bull-Ends might slow it down.

I've had Google/Firefox since 2006, or 2007. I don't think I should have to wait Five years to get anything to start working. Three weeks is too long. Five years is ridiculous. "Stable Firefox Releases"? The "Update" was from Firefox. Just like every other Firefox Update I've gotten since I signed up. I'm not going to just let any Site Update my Firefox. I won't allow any Download or Update that wasn't from a Site other than the original. I wouldn't have a P.C. for long if I did that. I'm not as stupid as I look. Again, I still have the last Firefox Update waiting. It's the same one that crashed everything twice. That's why I stopped the automatic Updates from them. I know nothing about Syncing. I don't trust any of the new garbage. "If it ain't broke, don't fix it". I can live without the lost Bookmarks. It saved me the trouble of going through each one, and deleting them one at a time. "The more they overthink the plumbing, the easier it is to stop up the drain". This machine opens faster now than it did new. Adding more Bull-Ends might slow it down.

Modified by kingofazzholes

Was this helpful to you?
Quote

Question owner

The Current Status? Either the "Forum Report" is wrong, OR it's because I deleted Firefox, and Google the second time, then Downloaded NEW... Again. Hmm, could that be why it says I have the latest version? Still, several times a day I'm reminded of it waiting. I don't want to open it until I know it's safe. My Norton Security says it is, but it still crashed Firefox/Google Twice. I'm in no mood for a third time. Maybe next time it reminds me, I'll see if there's a "Learn More" on it. Although, I don't recall seeing that feature. I can live without the lost Bookmarks. It saved me the trouble of going through each one, and deleting them one at a time. It's kind of nice having only 15.

The Current Status? Either the "Forum Report" is wrong, OR it's because I deleted Firefox, and Google the second time, then Downloaded NEW... Again. Hmm, could that be why it says I have the latest version? Still, several times a day I'm reminded of it waiting. I don't want to open it until I know it's safe. My Norton Security says it is, but it still crashed Firefox/Google Twice. I'm in no mood for a third time. Maybe next time it reminds me, I'll see if there's a "Learn More" on it. Although, I don't recall seeing that feature. I can live without the lost Bookmarks. It saved me the trouble of going through each one, and deleting them one at a time. It's kind of nice having only 15.
Was this helpful to you?
Quote
Scribe 737 solutions 3533 answers

Hi, you said in your first post When I opened a Google/Firefox, An Update window popped up. This might be just about the terminology, but Firefox hasn't used an update 'window' for years. A genuine update shows as a small dropdown (doorhanger) from the 3-bar menu. If you are getting anything else it may be convincing fake, which clicking on could cause all sorts of unknown malware issues. If that's the case, please provide a screenshot: How do I create a screenshot of my problem?.

If you open Options > (General) > Updates, you can verify whether you are using the latest version which is 74. If you are, you should not be getting any update notifications. https://www.mozilla.org/en-US/firefox/releases/


If you have any add-ons, hold down the Shift key when you start Firefox to start in Safe Mode. More - Troubleshoot Firefox issues using Safe Mode.

If it works in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

Hi, you said in your first post ''When I opened a Google/Firefox, An Update window popped up.'' This might be just about the terminology, but Firefox hasn't used an update 'window' for years. A genuine update shows as a small dropdown (doorhanger) from the 3-bar menu. If you are getting anything else it may be convincing fake, which clicking on could cause all sorts of unknown malware issues. If that's the case, please provide a screenshot: [[How do I create a screenshot of my problem?]]. If you open Options > (General) > Updates, you can verify whether you are using the latest version which is 74. If you are, you should not be getting any update notifications. https://www.mozilla.org/en-US/firefox/releases/ -------------------- If you have any add-ons, hold down the Shift key when you start Firefox to start in Safe Mode. More - [[Troubleshoot Firefox issues using Safe Mode]]. If it works in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.
Was this helpful to you? 0
Quote

Question owner

When I removed Firefox the second time, I downloaded a New, it was/is (Most likely) the Latest version not the previous version. Isn't that what it does? Download the very Latest Version? It would make sense.

This is getting ridiculous. I've about had enough of this Wild Goose Chase. Keep telling me things that don't exist are somewhere their not.

I hope all of you had a good laugh.

When I removed Firefox the second time, I downloaded a New, it was/is (Most likely) the Latest version not the previous version. Isn't that what it does? Download the very Latest Version? It would make sense. This is getting ridiculous. I've about had enough of this Wild Goose Chase. Keep telling me things that don't exist are somewhere their not. I hope all of you had a good laugh.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.