X
Tap here to go to the mobile version of the site.

Support Forum

saved login missing

Posted

For a couple months now all my saved logins go missing daily, I'll save them & the next they'll be gone again, I already saw about the issue with AVG but I dont use AVG. Can anyone tell me how I can fix this, also is it possible I have a Trojan thats stealing my saved logins?

For a couple months now all my saved logins go missing daily, I'll save them & the next they'll be gone again, I already saw about the issue with AVG but I dont use AVG. Can anyone tell me how I can fix this, also is it possible I have a Trojan thats stealing my saved logins?
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0

More Information

FredMcD
  • Top 10 Contributor
4399 solutions 61750 answers

Profile data can be removed or not recorded in several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar,
    type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.
Profile data can be removed or not recorded in several ways; * 1) Running Firefox in Private Mode (nothing is recorded) * 2) Privacy settings; (In the address bar,<br>type '''about:preferences#privacy'''<enter>) * 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone. * 4) Mal-ware.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4399 solutions 61750 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).

Re-enter the passwords. Close Firefox.

Wait a bit for the browser to finish closing. After, Start Firefox in Safe Mode Again.

Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Re-enter the passwords. '''Close Firefox.''' Wait a bit for the browser to finish closing. After, Start Firefox in Safe Mode '''Again.''' Is the problem still there?
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17882 solutions 161785 answers

Are the logins the only data that is lost or does other personal data disappear as well ?

Do you still have a logins.json file in the profile folder that contains login data ?

You can also check the password (Lockwise) report on the about:protections page. You can open "about:" pages via the location/address bar

  • "about:" is a protocol to access special pages
Are the logins the only data that is lost or does other personal data disappear as well ? Do you still have a logins.json file in the profile folder that contains login data ? You can also check the password (Lockwise) report on the about:protections page. You can open "<b>about:</b>" pages via the location/address bar *"about:" is a protocol to access special pages
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.