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Passwordsafe is empty although I safed many password and I'm not able to safe new passwords.

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We run 14 citrix xenworker using the same basis image. But there are some machines where the users are not able to view or safe passwords. The problem occurs on diffrent machines after each restart so there is no pattern.

We run 14 citrix xenworker using the same basis image. But there are some machines where the users are not able to view or safe passwords. The problem occurs on diffrent machines after each restart so there is no pattern.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17865 solutions 161655 answers

What Firefox version are these affected users running?

See also this thread for possible suggestions.

What Firefox version are these affected users running? See also this thread for possible suggestions. *[/questions/1279915] Firefox73.0 Lockwise not listing saved passwords and logins
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Question owner

Hi,

we updated to 68.5 last weekend. The Problem existed before and also now. But It occurs only on some machines, on other machines with the same version (68.5) out of the same citrix image it doesn´t occur. While rebooting the 14 xenworker it will occur on other machines. So there is no pattern which machine will be affected after rebooting.

Hi, we updated to 68.5 last weekend. The Problem existed before and also now. But It occurs only on some machines, on other machines with the same version (68.5) out of the same citrix image it doesn´t occur. While rebooting the 14 xenworker it will occur on other machines. So there is no pattern which machine will be affected after rebooting.
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cor-el
  • Top 10 Contributor
  • Moderator
17865 solutions 161655 answers

What password files are in the profile ?

Is that only logins.json and key4.db or is there a key3.db file present ?

A present key3.db file and a possible corrupted key4.db file could be causing such issues.

What password files are in the profile ? Is that only logins.json and key4.db or is there a key3.db file present ? A present key3.db file and a possible corrupted key4.db file could be causing such issues.
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Christa Marie Winkler 0 solutions 1 answers

Alot of the apps are affecting the systems so get good extension and it should give you a heads up if itrejects the moxzilla

Alot of the apps are affecting the systems so get good extension and it should give you a heads up if itrejects the moxzilla
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Question owner

cor-el said

What password files are in the profile ? Is that only logins.json and key4.db or is there a key3.db file present ? A present key3.db file and a possible corrupted key4.db file could be causing such issues.

It's only logins.json and key4.db. There is no corrupt file, I allready checked this. The web console says something about NS_Error:

NS_ERROR_FAILURE: Couldn't decrypt string

Solution for that should be renaming the pcks12.txt. But first I deleted the file, which changed nothing. Otherwise it worked on another Xenworker with the same profile without deleting pcks12.

''cor-el [[#answer-1293129|said]]'' <blockquote> What password files are in the profile ? Is that only logins.json and key4.db or is there a key3.db file present ? A present key3.db file and a possible corrupted key4.db file could be causing such issues. </blockquote> It's only logins.json and key4.db. There is no corrupt file, I allready checked this. The web console says something about NS_Error: NS_ERROR_FAILURE: Couldn't decrypt string Solution for that should be renaming the pcks12.txt. But first I deleted the file, which changed nothing. Otherwise it worked on another Xenworker with the same profile without deleting pcks12.
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