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Only Facebook won't load and does on other browsers

Posted

Hi, on both my computers Facebook won't load in Firefox. It works fine with my wife's account in other browsers. It isn't the account as it still works from my phone. No matter how I go to FB, it will say at the bottom "...transferring data from", but then it will stop and screen just goes white. Sometimes it says, "Something went wrong". I have tried clearing all the date in Firefox and using CCleaner. I have tried starting in safe mode. I have tried completely uninstalling and reinstalling. Nothing works, but ever other page works just fine on both computers. Anything you have to suggest would be greatly appreciate it. It is, by far, my favorite browser and I hate to have to use another one just for FB. Thanks

Hi, on both my computers Facebook won't load in Firefox. It works fine with my wife's account in other browsers. It isn't the account as it still works from my phone. No matter how I go to FB, it will say at the bottom "...transferring data from", but then it will stop and screen just goes white. Sometimes it says, "Something went wrong". I have tried clearing all the date in Firefox and using CCleaner. I have tried starting in safe mode. I have tried completely uninstalling and reinstalling. Nothing works, but ever other page works just fine on both computers. Anything you have to suggest would be greatly appreciate it. It is, by far, my favorite browser and I hate to have to use another one just for FB. Thanks

Chosen solution

Hi, I did not try that but was able to resolve the issue. What I did was closed down Firefox on both computers and ran CCleaner on both and then opened both and Facebook now works again on both. Not sure if that is just a coincidence, but I will take it. Thanks again for the prompt responses.

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Additional System Details

Application

  • Firefox 73.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0
  • Support URL: https://support.mozilla.org/1/firefox/73.0.1/WINNT/en-US/

Extensions

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  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.1 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Grammarly for Firefox 8.863.0 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack)
  • Simple Translate 2.2.0 (simple-translate@sienori)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Video DownloadHelper 7.3.7 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
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  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce RTX 2080 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.5eaf76b0bfd1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d4fc) EGL_VERSION: 1.4 (ANGLE 2.1.0.5eaf76b0bfd1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
  • windowLayerManagerRemote: True
  • windowLayerManagerType: WebRender
  • windowUsingAdvancedLayers: False

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FredMcD
  • Top 10 Contributor
4398 solutions 61686 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
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Question owner

Thank you very much for the quick response.

That is actually the first thing I did. No, it did not work. The problem is still there. The strangest thing is that it is on both my computers. I started using the second computer a couple of weeks ago and everything was fine until a few days ago and now it doesn't work on either. I can also go to a general support page for Facebook, but when I click "return to Facebook" it does not load the page. I verified again this morning that the account is fine as it still works from my phone. It doesn't seem like it would be on FB's end of things anyway because even when I go to their general login page it doesn't load. I am stumped.

Thank you very much for the quick response. That is actually the first thing I did. No, it did not work. The problem is still there. The strangest thing is that it is on both my computers. I started using the second computer a couple of weeks ago and everything was fine until a few days ago and now it doesn't work on either. I can also go to a general support page for Facebook, but when I click "return to Facebook" it does not load the page. I verified again this morning that the account is fine as it still works from my phone. It doesn't seem like it would be on FB's end of things anyway because even when I go to their general login page it doesn't load. I am stumped.
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FredMcD
  • Top 10 Contributor
4398 solutions 61686 answers

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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Chosen Solution

Hi, I did not try that but was able to resolve the issue. What I did was closed down Firefox on both computers and ran CCleaner on both and then opened both and Facebook now works again on both. Not sure if that is just a coincidence, but I will take it. Thanks again for the prompt responses.

Hi, I did not try that but was able to resolve the issue. What I did was closed down Firefox on both computers and ran CCleaner on both and then opened both and Facebook now works again on both. Not sure if that is just a coincidence, but I will take it. Thanks again for the prompt responses.
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FredMcD
  • Top 10 Contributor
4398 solutions 61686 answers

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' as this can help others with similar problems.
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