Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Web sites crash except in safe mode

  • 6 replies
  • 1 has this problem
  • 10 views
  • Last reply by nicolas9

more options

A number of websites constantly crash on Firefox on my home office computer. I can open them on the home office computer with Chrome. I can open them using my Firefox synced account on another computer in the house.

I can only open the websites in safe mode. I completely reinstalled Firefox using Revo-uninstaller, reinstalled, and tried to open the websites without syncing my account and they crashed so I guess this eliminates my sync ID as the problem and any add-ons since there were not any after the Revo-uninstall.

I'm using Windows 10 64-bit with 16 GB RAM and the latest version of Firefox with Bitdefender antivirus. I deactivated all add-ons and plug-ins and still it crashes.

I did a full scan with bitdefender and malware bytes and found no threats with either. I optimized the hard drive. I turned off hardware acceleration.

A number of websites constantly crash on Firefox on my home office computer. I can open them on the home office computer with Chrome. I can open them using my Firefox synced account on another computer in the house. I can only open the websites in safe mode. I completely reinstalled Firefox using Revo-uninstaller, reinstalled, and tried to open the websites without syncing my account and they crashed so I guess this eliminates my sync ID as the problem and any add-ons since there were not any after the Revo-uninstall. I'm using Windows 10 64-bit with 16 GB RAM and the latest version of Firefox with Bitdefender antivirus. I deactivated all add-ons and plug-ins and still it crashes. I did a full scan with bitdefender and malware bytes and found no threats with either. I optimized the hard drive. I turned off hardware acceleration.

All Replies (6)

more options

hi, we've received a number of similar reports from other bitdefender users in the past couple of hours and are reaching out to them: https://bugzilla.mozilla.org/show_bug.cgi?id=1616993

more options

Thank you. I'll look for the update.

more options

I am able to log onto my banks this morning. It is working again.

more options

how can i create question?? on this forum ?!!!!

more options
more options

https://support.mozilla.org/en-US/questions/new/desktop is helping i dont now why is hidden so cant found!