X
Tap here to go to the mobile version of the site.
Scheduled maintenance: Wednesday, April 1, between 3:30pm and 5:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Support Forum

Web sites crash except in safe mode

Posted

A number of websites constantly crash on Firefox on my home office computer. I can open them on the home office computer with Chrome. I can open them using my Firefox synced account on another computer in the house.

I can only open the websites in safe mode. I completely reinstalled Firefox using Revo-uninstaller, reinstalled, and tried to open the websites without syncing my account and they crashed so I guess this eliminates my sync ID as the problem and any add-ons since there were not any after the Revo-uninstall.

I'm using Windows 10 64-bit with 16 GB RAM and the latest version of Firefox with Bitdefender antivirus. I deactivated all add-ons and plug-ins and still it crashes.

I did a full scan with bitdefender and malware bytes and found no threats with either. I optimized the hard drive. I turned off hardware acceleration.

A number of websites constantly crash on Firefox on my home office computer. I can open them on the home office computer with Chrome. I can open them using my Firefox synced account on another computer in the house. I can only open the websites in safe mode. I completely reinstalled Firefox using Revo-uninstaller, reinstalled, and tried to open the websites without syncing my account and they crashed so I guess this eliminates my sync ID as the problem and any add-ons since there were not any after the Revo-uninstall. I'm using Windows 10 64-bit with 16 GB RAM and the latest version of Firefox with Bitdefender antivirus. I deactivated all add-ons and plug-ins and still it crashes. I did a full scan with bitdefender and malware bytes and found no threats with either. I optimized the hard drive. I turned off hardware acceleration.
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5348 solutions 23617 answers

hi, we've received a number of similar reports from other bitdefender users in the past couple of hours and are reaching out to them: https://bugzilla.mozilla.org/show_bug.cgi?id=1616993

hi, we've received a number of similar reports from other bitdefender users in the past couple of hours and are reaching out to them: https://bugzilla.mozilla.org/show_bug.cgi?id=1616993
Was this helpful to you? 0
Quote

Question owner

Thank you. I'll look for the update.

Thank you. I'll look for the update.
Was this helpful to you?
Quote

Question owner

I am able to log onto my banks this morning. It is working again.

I am able to log onto my banks this morning. It is working again.
Was this helpful to you?
Quote
nicolas9 0 solutions 5 answers

how can i create question?? on this forum ?!!!!

how can i create question?? on this forum ?!!!!
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17851 solutions 161562 answers
Hi nicolas9 See: *https://support.mozilla.org/en-US/kb/get-community-support *https://support.mozilla.org/en-US/questions/new
Was this helpful to you?
Quote
nicolas9 0 solutions 5 answers

https://support.mozilla.org/en-US/questions/new/desktop is helping i dont now why is hidden so cant found!

https://support.mozilla.org/en-US/questions/new/desktop is helping i dont now why is hidden so cant found!
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.