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Firefox crashes

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I tried the following methods, but crash of Firefox is not improved.

1) Firefox crashes by the safe mode. 2) I checked memory with Memtest86+. However, the error was not detected. 3)After having completely uninstalled Firefox, it crashes even if I install the latest edition again.


bp-676f8e00-cbfa-4158-a8c8-2f1a50200214

I tried the following methods, but crash of Firefox is not improved. 1) Firefox crashes by the safe mode. 2) I checked memory with Memtest86+. However, the error was not detected. 3)After having completely uninstalled Firefox, it crashes even if I install the latest edition again. bp-676f8e00-cbfa-4158-a8c8-2f1a50200214
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:73.0) Gecko/20100101 Firefox/73.0

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FredMcD
  • Top 10 Contributor
4396 solutions 61669 answers

bp-676f8e00-cbfa-4158-a8c8-2f1a50200214 Signature: OOM | large | xul.dll | NS_internal_main

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(OOM)

Crash Reason EXCEPTION_BREAKPOINT

The crash report flagged these programs;

inputhk.dll = inputhk dynamic link library NOTE: One Web Search Claims Malware

GoogleIMEJaTIP32.dll = Google Japanese Input by Google

xul.dll = Firefox

bp-676f8e00-cbfa-4158-a8c8-2f1a50200214 Signature: OOM | large | xul.dll | NS_internal_main MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(OOM) Crash Reason EXCEPTION_BREAKPOINT The crash report flagged these programs; inputhk.dll = inputhk dynamic link library NOTE: One Web Search Claims Malware GoogleIMEJaTIP32.dll = Google Japanese Input by Google xul.dll = Firefox
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FredMcD
  • Top 10 Contributor
4396 solutions 61669 answers

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up


MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ----------------- https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on.
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Question owner

FredMcD said

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up


MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

to FredMcD

Thank you for commenting.

I inspected with all of the listed malware scanners. Then, the discovered malwears were isolated. In addition, I inspected memory by the latest Memtest86+. I did 16 times of examination with storage device, but there was no memory error.

However, Firefox crashed again.

bp-4629d665-04d7-4c6f-8d0a-f7e090200215


By the way, Chrome and Edge work normally.

''FredMcD [[#answer-1290271|said]]'' <blockquote> You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ----------------- https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on. </blockquote> to FredMcD Thank you for commenting. I inspected with all of the listed malware scanners. Then, the discovered malwears were isolated. In addition, I inspected memory by the latest Memtest86+. I did 16 times of examination with storage device, but there was no memory error. However, Firefox crashed again. bp-4629d665-04d7-4c6f-8d0a-f7e090200215 By the way, Chrome and Edge work normally.
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FredMcD
  • Top 10 Contributor
4396 solutions 61669 answers

The reports show you are having issues with the memory. I called for more help.

The reports show you are having issues with the memory. I called for more help.
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