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Firefox crashes, just installed 73, will not start with new profile or in safe mode

  • 6 replies
  • 1 has this problem
  • 31 views
  • Last reply by FredMcD

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As in title! code 1581462740

All Replies (6)

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In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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bp-d12ffcbf-4518-49ea-ac3a-e10b10200212.txt bp-821926d4-746f-4b14-a2df-e179c0200211.txt bp-6582718a-9f02-4191-abbb-f63980200211.txt bp-564a0772-2eef-4d8c-8b3e-5fe260200211.txt bp-7ee5fe90-287c-49e6-a21a-4df390200211.txt bp-c1c7f10d-b2d6-4348-9859-0165f0200211.txt bp-c9066f03-d7e2-4bd9-9561-db8f00200211.txt bp-8556908d-2fc3-44c9-9bd4-8a4b10200211.txt bp-ea85d1c5-dd3e-4b9e-9683-9872a0200211.txt bp-3b2a840d-4350-40ad-b511-2221e0200211.txt bp-b6dc985c-0a2a-4ca1-8dd5-de51a0200211.txt bp-051235b2-b688-48e8-9b62-d3b430200211.txt bp-821516e5-6450-4c0d-9e58-faabd0200211.txt bp-75781822-77e7-4f26-a11b-827860200211.txt bp-c238aef9-1897-428e-8496-948b60200211.txt bp-5b674224-1451-438d-9ea8-27f400200211.txt

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or: bp-d12ffcbf-4518-49ea-ac3a-e10b10200212 bp-821926d4-746f-4b14-a2df-e179c0200211 bp-6582718a-9f02-4191-abbb-f63980200211 bp-564a0772-2eef-4d8c-8b3e-5fe260200211 bp-7ee5fe90-287c-49e6-a21a-4df390200211 bp-c1c7f10d-b2d6-4348-9859-0165f0200211 bp-c9066f03-d7e2-4bd9-9561-db8f00200211 bp-8556908d-2fc3-44c9-9bd4-8a4b10200211 bp-ea85d1c5-dd3e-4b9e-9683-9872a0200211 bp-3b2a840d-4350-40ad-b511-2221e0200211 bp-b6dc985c-0a2a-4ca1-8dd5-de51a0200211 bp-051235b2-b688-48e8-9b62-d3b430200211 bp-821516e5-6450-4c0d-9e58-faabd0200211 bp-75781822-77e7-4f26-a11b-827860200211 bp-c238aef9-1897-428e-8496-948b60200211 bp-5b674224-1451-438d-9ea8-27f400200211

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Appears to be related to 0patch: https://bugzilla.mozilla.org/show_bug.cgi?id=1604008

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Chosen Solution

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.