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norton add on

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I cannot add Norton safe web on firefox on any of my PC's It says there is connection issue! I can install it on Chrome, but I prefer to use Firefox I have contacted Norton, and they say it is Firefox issue! Anyone else have this issue?

All Replies (3)

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Hi Randy, where are you installing it from? Can you provide a link to the page, or is it something that is part of your locally installed Norton software?

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I am installing from Norton app. When I try from Firefox extensions, I get security issue!

Any ideas? I have contacted Norton, and performed a screen share, and they could not install it either. They said it was Mozilla Issue!

Attached are screen shot

Randy

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Hi Randy, if you click the Advanced button on that error page, what is the more detailed technical explanation for the connection problem?


Starting here:

https://addons.mozilla.org/en-US/firefox/addon/norton-safe-web/

The "Add to Firefox" button calls this URL:

https://addons.mozilla.org/firefox/downloads/file/3480551/norton_safe_web-3.11.0.21-fx.xpi?src=dp-btn-primary

For comparison, the link on the Norton page calls this URL: https://addons.mozilla.org/firefox/downloads/latest/norton-safe-web/addon-746257-latest.xpi )

Both of those URLs are redirected to the following URL:

https://addons.cdn.mozilla.net/user-media/addons/746257/norton_safe_web-3.11.0.21-fx.xpi?filehash=sha256%3Aee2cfa85d918c4c436791fa1ce94c1f43a86e66741fb4384ae472e0af0fed677

Something about that two-step process is not working on your Firefox.

In past threads, some users were not able to install add-ons because either

(A) many kinds of redirects were blocked, and/or

(B) URLs containing the letters CDN were blocked.

If you click that third URL directly -- the one containing CDN -- does that give you an error?