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Netflix and Amazon Video are not supported by most recent Firefox update?

Posted

Hi and hello!

I am on a Macbook Pro laptop from 2015

Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :(

Similarly, when I attempt to view Amazon Prime Video it says "We're experiencing a problem playing this video."

I followed instructions, I updated my mac itself to Catalina 10.15.3 and reinstalled Firefox so it should be 100% up to date.

still didn't work.

I read somewhere in this forum from a January post if I open Firefox in 32 bit mode after selecting command + i that it should work but I didn't have that option. I opted for the low resolution setting I saw and not only do the videos still not play but now it looks like I need glasses more than I really do :p I'll be changing that back asap.

What's the vibe check on this? Is there a resolution or a possible ETA of a resolution? Anything?

Any info would be grand!

What the del

Hi and hello! I am on a Macbook Pro laptop from 2015 Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :( Similarly, when I attempt to view Amazon Prime Video it says "We're experiencing a problem playing this video." I followed instructions, I updated my mac itself to Catalina 10.15.3 and reinstalled Firefox so it should be 100% up to date. still didn't work. I read somewhere in this forum from a January post if I open Firefox in 32 bit mode after selecting command + i that it should work but I didn't have that option. I opted for the low resolution setting I saw and not only do the videos still not play but now it looks like I need glasses more than I really do :p I'll be changing that back asap. What's the vibe check on this? Is there a resolution or a possible ETA of a resolution? Anything? Any info would be grand! What the del
Attached screenshots

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

FredMcD
  • Top 10 Contributor
4334 solutions 60951 answers
copy https://support.mozilla.org/en-US/questions/1279203
Matthew Thomas
  • Top 25 Contributor
12 solutions 88 answers

Could you reply with the contents of the white textbox from this page: https://www.whatsmyua.info/

You are running the latest version of Firefox and should not be running into this issue.

Additionally, please make sure that DRM is enabled:

  1. Click the menu button, click Add-ons and select Plugins.
  2. Select Always Activate on the menu next to Widevine Content Decryption Module provided by Google Inc.

https://support.mozilla.org/en-US/kb/enable-drm

Could you reply with the contents of the white textbox from this page: https://www.whatsmyua.info/ You are running the latest version of Firefox and should not be running into this issue. Additionally, please make sure that DRM is enabled: # Click the menu button, click Add-ons and select Plugins. # Select Always Activate on the menu next to Widevine Content Decryption Module provided by Google Inc. https://support.mozilla.org/en-US/kb/enable-drm
Matthew Thomas
  • Top 25 Contributor
12 solutions 88 answers

FredMcD said

copy https://support.mozilla.org/en-US/questions/1279203

Solved by user in the other post.

''FredMcD [[#answer-1287816|said]]'' <blockquote> copy https://support.mozilla.org/en-US/questions/1279203 </blockquote> Solved by user in the other post.