X
Tap here to go to the mobile version of the site.

Support Forum

Firefox won't save passwords and logins on my Mac. Have followed all the steps but wil not automatically save logins when asked nor when trying to manually

Posted

No matter what I have tried I cannot get logins saved. When I try manually I get an error message. A red strip saying "an error has occurred while trying to save this password"

No matter what I have tried I cannot get logins saved. When I try manually I get an error message. A red strip saying "an error has occurred while trying to save this password"
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17774 solutions 160763 answers

Do you currently see any logins in the Password Manager (Lockwise) ?

  • Options/Preferences -> Privacy & Security: Logins and Passwords: "Saved Logins"

You can check for issues with the logins.json (login data) and key4.db (key file) files in the profile folder and try to rename these two files (loginsOLD.json and key4OLD.db) or move them to another location as a quick test.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Do you currently see any logins in the Password Manager (Lockwise) ? *Options/Preferences -> Privacy & Security: Logins and Passwords: "Saved Logins" You can check for issues with the logins.json (login data) and key4.db (key file) files in the profile folder and try to rename these two files (loginsOLD.json and key4OLD.db) or move them to another location as a quick test. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Folder/Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *https://support.mozilla.org/en-US/kb/Profiles

Modified by cor-el

Was this helpful to you?
Quote

Question owner

I'm 72 and your message is over my head. I have no idea what changing the file locations will do. I think I'll throw this copy away and download a new Firefox

I'm 72 and your message is over my head. I have no idea what changing the file locations will do. I think I'll throw this copy away and download a new Firefox
Was this helpful to you?
Quote

Question owner

Downloaded a new copy of Firefox. All good now

Downloaded a new copy of Firefox. All good now
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.