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Can't Consistently Delete Messages From Inbox

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by TheBaron

TheBaron
TheBaron
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I'm using Tbird ver. 68.4.1 (32 bit). From time to time when I delete a message in the inbox it will not delete and move to Trash. The only thing that happens is the message changes from bold font to normal. This only happens occasionally but I would like to fix it. It also occurs on my wife's computer which also is running the same version. The work around is to close Tbird and then reopen it. Then messages that couldn't be deleted can now be deleted. How to fix?

Just in case it's pertinent: Windows 10 pro, IMAP server, Spectrum ISP.

I'm using Tbird ver. 68.4.1 (32 bit). From time to time when I delete a message in the inbox it will not delete and move to Trash. The only thing that happens is the message changes from bold font to normal. This only happens occasionally but I would like to fix it. It also occurs on my wife's computer which also is running the same version. The work around is to close Tbird and then reopen it. Then messages that couldn't be deleted can now be deleted. How to fix? Just in case it's pertinent: Windows 10 pro, IMAP server, Spectrum ISP.

Chosen solution

Sorry to have taken so long to get back to a response on this one. In the meantime I did one more search on the topic of can't delete mails from the inbox and this time I found a response that said try deleting your Trash and Trash.msf files from your profile and then restart Tbird. Tried this and so far so good.

Thanks again for your initial response.

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All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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I presume you compact folders on a regular basis to help maintain a healthy file or have selected the setting in Account Setting to expunge the Inbox on exit.

There have been reported issues with Spectrum server recently (which they acknowledged), but that related to logon issues. Maybe they have other connection issues so synchronising is not fully working. If both you and your wife are experiencing the same issue from same server on different computers, I'm inclined to think this could be the server.

Have you tried the going offline and back to online without exiting Thunderbird ? In the bottom status bar, on far left, there is a two blue screen icon. You see it when you are in online mode. If you click on that icon, it will change to a two black screen icon meaning you are in offline mode. Wait a moment and Click again to return to online mode. Did this force connection to get messages?

TheBaron
TheBaron Question owner
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Chosen Solution

Sorry to have taken so long to get back to a response on this one. In the meantime I did one more search on the topic of can't delete mails from the inbox and this time I found a response that said try deleting your Trash and Trash.msf files from your profile and then restart Tbird. Tried this and so far so good.

Thanks again for your initial response.