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Firefox crashes

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Firefox keeps crashing at startup. I've the Crash ID: bp-f945571e-799b-446f-9e4f-cc00a0200121

Firefox keeps crashing at startup. I've the Crash ID: bp-f945571e-799b-446f-9e4f-cc00a0200121

Chosen solution

But you do have the tmmon64.dll? Your report mentions some Trend Micro files: https://crash-stats.mozilla.com/report/index/f945571e-799b-446f-9e4f-cc00a0200121#tab-modules

Try to find these dlls on your disc.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36

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TyDraniu
  • Top 25 Contributor
365 solutions 2035 answers

Looks like there's a conflict with Trend Micro Security software.

Looks like there's a conflict with Trend Micro Security software.
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Question owner

Thanks TyDraniu for your answer, but it dosen't apply 'cause I've FortiClient not TrendMicro....

Do you have any other clue?

Thanks!

Thanks TyDraniu for your answer, but it dosen't apply 'cause I've FortiClient not TrendMicro.... Do you have any other clue? Thanks!
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TyDraniu
  • Top 25 Contributor
365 solutions 2035 answers

Chosen Solution

But you do have the tmmon64.dll? Your report mentions some Trend Micro files: https://crash-stats.mozilla.com/report/index/f945571e-799b-446f-9e4f-cc00a0200121#tab-modules

Try to find these dlls on your disc.

But you do have the tmmon64.dll? Your report mentions some Trend Micro files: https://crash-stats.mozilla.com/report/index/f945571e-799b-446f-9e4f-cc00a0200121#tab-modules Try to find these dlls on your disc.
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