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Saved tax return from 2018 and cannot open it

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When I finished with my H&R Block 2018 tax return, I saved it with Firefox in my documents folder.

Now I cannot open the file. I am not computer savvy.

When I finished with my H&R Block 2018 tax return, I saved it with Firefox in my documents folder. Now I cannot open the file. I am not computer savvy.
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Additional System Details

Installed Plug-ins

Don't know what plugins are.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

FredMcD
  • Top 10 Contributor
4334 solutions 60929 answers

How and from what program did you create the file?

How and from what program did you create the file?
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McCoy
  • Top 10 Contributor
589 solutions 5587 answers

Hello stashale,

Other subject (I'll let FredMcD help you with your actual problem) :

In your system details you say that you don't know what plugins are;
when you go to the 3-bar menu => Add-ons, on the left side you will see : Extensions, Plugins, Themes and Dictionaries ("add-ons" is the collective name for these items) - when you click on them (in this case on "Plugins"), you will see what they are.

Hello stashale, Other subject (I'll let FredMcD help you with your actual problem) : In your system details you say that you don't know what plugins are; <BR>when you go to the 3-bar menu => Add-ons, on the left side you will see : Extensions, Plugins, Themes and Dictionaries ("add-ons" is the collective name for these items) - when you click on them (in this case on "Plugins"), you will see what they are.
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McCoy
  • Top 10 Contributor
589 solutions 5587 answers

stashale said

Now I cannot open the file. I am not computer savvy.

In anticipation of your answer to FredMcD :

When you press the Windows key + R on your keyboard, and enter in the dialog that appears : documents and click "OK", it will take you to your documents folder.

Do you see the file in question there ?

If so : click on it (it will highlight) and then at the top click on "Open".

When you do that : nothing happens ?

''stashale [[#question-1277730|said]]'' <blockquote> Now I cannot open the file. I am not computer savvy. </blockquote> In anticipation of your answer to FredMcD : When you press the Windows key + R on your keyboard, and enter in the dialog that appears : '''documents''' and click "OK", it will take you to your documents folder. Do you see the file in question there ? If so : click on it (it will highlight) and then at the top click on "Open". When you do that : nothing happens ?
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Question owner

Nothing happens.

Just keeps asking how do I want to open the file. I keep hitting 'with firefox:

Nothing happens. Just keeps asking how do I want to open the file. I keep hitting 'with firefox:
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McCoy
  • Top 10 Contributor
589 solutions 5587 answers

stashale said

Nothing happens. Just keeps asking how do I want to open the file. I keep hitting 'with firefox:

Thank you (I was thinking that maybe you didn't know how to open any file in your document folder ... )

Would you be so kind as to reply to FredMcD's post ?

''stashale [[#answer-1282655|said]]'' <blockquote> Nothing happens. Just keeps asking how do I want to open the file. I keep hitting 'with firefox: </blockquote> Thank you (I was thinking that maybe you didn't know how to open any file in your document folder ... ) Would you be so kind as to reply to FredMcD's post ?
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Question owner

I have been replying to you and the emails keep getting rejected. I just saw at the bottom of a page that i have to 'click here' to respond.

As I said in the beginning computers, cell phones, etc are not my thing.

Now, I know how to reply to Mc D.

Thank you for your patience.

I have been replying to you and the emails keep getting rejected. I just saw at the bottom of a page that i have to 'click here' to respond. As I said in the beginning computers, cell phones, etc are not my thing. Now, I know how to reply to Mc D. Thank you for your patience.
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RobertJ
  • Top 10 Contributor
136 solutions 1396 answers

Helpful Reply

Hi stashale, Some other information may be helpful.

Right-click on the file in your documents folder At the bottom of the list, click on Properties

A Properties window will open (similar to the screenshot below)

Let us know the information:

Type of file: Opens with:

Hi stashale, Some other information may be helpful. Right-click on the file in your documents folder At the bottom of the list, click on Properties A Properties window will open (similar to the screenshot below) Let us know the information: Type of file: Opens with:
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Question owner

I used H&R Block 2018 tax program which I saved as a pdf per instructions and then elected to open it with Firefox.

Sorry, but I just figured out why replies were being rejected.

For Fred Mc d

I used H&R Block 2018 tax program which I saved as a pdf per instructions and then elected to open it with Firefox. Sorry, but I just figured out why replies were being rejected. For Fred Mc d
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Question owner

Up came a description of the file detailing it's stuff and a choice of how to open it when I hit the advanced categoy

Up came a description of the file detailing it's stuff and a choice of how to open it when I hit the advanced categoy
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Question owner

In the change box it said I could open with Fire fox, itunes, or an app from microsoft store

In the change box it said I could open with Fire fox, itunes, or an app from microsoft store
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Question owner

That was the info in the propeties box

That was the info in the propeties box
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RobertJ
  • Top 10 Contributor
136 solutions 1396 answers

In the change box, select Firefox then OK. The file icon should change to a Firefox Icon.

Double-click the file and it should open in Firefox PDF Viewer.

In the change box, select Firefox then OK. The file icon should change to a Firefox Icon. Double-click the file and it should open in Firefox PDF Viewer.
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Question owner

It has had the firefox icon all along. I clicked and clicked and still doesn't open.

It has had the firefox icon all along. I clicked and clicked and still doesn't open.
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RobertJ
  • Top 10 Contributor
136 solutions 1396 answers

Try this:

Open Firefox and open a new tab.

Open your Documents folder.

Drag and drop the pdf file into Firefox.

What happens?

Try this: Open Firefox and open a new tab. Open your Documents folder. Drag and drop the pdf file into Firefox. What happens?

Modified by RobertJ

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cor-el
  • Top 10 Contributor
  • Moderator
17757 solutions 160593 answers
Do you have other applications like Adobe Reader that can open PDF files ? See also: *https://support.mozilla.org/en-US/kb/view-pdf-files-firefox *https://support.mozilla.org/en-US/kb/disable-built-pdf-viewer-and-use-another-viewer
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Question owner

will try later. thanks too much for one day

will try later. thanks too much for one day
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Question owner

Thanks to everyone who offered help.

I tried Adobe and it didn't work.

So, that's that. Maybe this year when I save it with Adobe, I'll

have better luck.

Thanks to everyone who offered help. I tried Adobe and it didn't work. So, that's that. Maybe this year when I save it with Adobe, I'll have better luck.
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FredMcD
  • Top 10 Contributor
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When saving the file, try to use a standard file type.

When saving the file, try to use a standard file type.
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McCoy
  • Top 10 Contributor
589 solutions 5587 answers

Hello again stashale,

Would you please look at this article, and scroll down to the
section about being unable to open the file :

https://smallbusiness.chron.com/open-hr-tax-file-57322.html

Hello again stashale, Would you please look at this article, and scroll down to the <BR>section about being unable to open the file : https://smallbusiness.chron.com/open-hr-tax-file-57322.html
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cor-el
  • Top 10 Contributor
  • Moderator
17757 solutions 160593 answers

Do the file have a .pdf file extension ?

Can you open the file in a Firefox tab (File -> Open File) ?

Do the file have a .pdf file extension ? Can you open the file in a Firefox tab (File -> Open File) ?
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