X
Tap here to go to the mobile version of the site.

Support Forum

HTML5 Not Supported Error

  • No replies
  • 1 has this problem
  • 5 views
Posted

I have a problem with one website that gives me an error when I try to play videos: "HTML5 is not supported; try another browser" This only happens on my Win7 PC. My Win10 PC running Firefox plays things just fine. Firefox on the Win7 PC has no add ons and only two plugins: OpenH264 & Widevine Content Decryption. When I restart Firefox in the safe mode, I still cannot stream content. The Win7 PC is up to date with all patches and I cannot change the OS as I run Windows Media Center which is not supported by Win10. I notified the website, Bleacher Report Live, of the problem and they seem not to be terribly interested in solving it as I've not heard back from them. I would prefer to solve this problem rather than switch to a new browser.

I have a problem with one website that gives me an error when I try to play videos: "HTML5 is not supported; try another browser" This only happens on my Win7 PC. My Win10 PC running Firefox plays things just fine. Firefox on the Win7 PC has no add ons and only two plugins: OpenH264 & Widevine Content Decryption. When I restart Firefox in the safe mode, I still cannot stream content. The Win7 PC is up to date with all patches and I cannot change the OS as I run Windows Media Center which is not supported by Win10. I notified the website, Bleacher Report Live, of the problem and they seem not to be terribly interested in solving it as I've not heard back from them. I would prefer to solve this problem rather than switch to a new browser.
Quote

Additional System Details

Installed Plug-ins

OpenH264 Video Codec from Cisco Widevine Content Decryption from Google

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.