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I've had over 60 crashes in the last 24 hours and no idea what I'm doing to cause them.

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  • 1 has this problem
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  • Last reply by FredMcD

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I used to not have issues with Firefox but in recent weeks Firefox has crashed so much that it's becoming increasingly unusable for me - I've had 63 crashes in the last 24 hours, including 6 in the process of writing this post. The crashes do not seem to be caused by any specific website or action, and they still occur in safe mode. It is becoming increasingly rare for Firefox to last more than a few minutes without crashing. Any information that would alleviate me of this problem would be greatly appreciated. Some error reports are listed below:

68629781-e276-4f4c-9dd1-00ee60200117 c99db3fa-03ae-4b5b-90b8-9aa3c0200117 bp-a3917ccc-02b7-4433-a279-136e40200117 72931ed9-4d79-4ee7-8954-28b830200117 eb1c3d21-f920-4c1d-a472-452530200117

All Replies (15)

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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bp-a3917ccc-02b7-4433-a279-136e40200117 Signature: SnowWhiteKiller::~SnowWhiteKiller

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

mbae64.dll = Malwarebytes Anti-Exploit

atidxx64.dll = Advanced Micro

This is for Sumo's Related Bugs 901448 NEW --- crash in SnowWhiteKiller::~SnowWhiteKiller

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Update Malwarebytes. If the problem continues, disable it

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After uninstalling Malwarebytes, the problem does not appear to have been solved. Further error reports:

bp-1e249079-7eca-4ed8-8f3b-358bc0200117 bp-e313a448-a640-4abb-8c49-d56530200117 bp-718334be-df48-4c8b-a3ec-7e7370200117 bp-2c118f22-0b94-4d3c-b7c6-f08b30200117 bp-8495c1c8-6fee-4b3a-91ef-0d7eb0200117 bp-28d9f315-72e3-4d9d-8d43-3ba810200117

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bp-1e249079-7eca-4ed8-8f3b-358bc0200117 Signature: mozilla::net::CacheIndex::FrecencyArray::RemoveRecord

MOZ_CRASH Reason (Sanitized) : MOZ_RELEASE_ASSERT(idx != mRecs.NoIndex)

Crash Reason EXCEPTION_BREAKPOINT +++++++++++++++++++++++++++++++++++++++++ bp-e313a448-a640-4abb-8c49-d56530200117 Uptime 135 seconds bp-2c118f22-0b94-4d3c-b7c6-f08b30200117 Uptime 26 seconds bp-8495c1c8-6fee-4b3a-91ef-0d7eb0200117 Uptime 56 seconds

Signature: mozilla::EventDispatcher::Dispatch

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

atidxx64.dll = Advanced Micro

This is for Sumo's Related Bugs 1057987 NEW --- crash in mozilla::EventDispatcher::Dispatch(nsISupports*, nsPresContext*, mozilla::WidgetEvent*, nsIDOMEvent*, nsEventStatus*, mozilla::EventDispatchingCallback*, nsCOMArray<mozilla::dom::EventTarget>*) +++++++++++++++++++++++++++++++++++++++++++++++ bp-718334be-df48-4c8b-a3ec-7e7370200117 Signature: mozilla::ClearSiteData::ClearDataFromChannel

Uptime 20 seconds

Startup Crash False

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Re-installing Firefox did not solve my problems. Further crash reports below:

bp-8ba325dc-7537-4515-a4e5-41b000200117 bp-1600a389-baaf-4fa9-809a-334420200117 bp-7d39d9e2-55b1-4105-9256-dfc640200117

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bp-8ba325dc-7537-4515-a4e5-41b000200117 Uptime 578 seconds Signature: mozilla::ipc::PrincipalInfoToPrincipal

MOZ_CRASH Reason (Sanitized) ; MOZ_CRASH(Origin must be available when deserialized)

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1582647 RESOLVED FIXED Crash in [@ mozilla::ipc::PrincipalInfoToPrincipal]

1564107 NEW --- Thunderbird Crash in [@ mozilla::ipc::PrincipalInfoToPrincipal]

1498712 RESOLVED WORKSFORME Crash in mozilla::ipc::PrincipalInfoToPrincipal from clicking link in email

1459655 VERIFIED FIXED Crash in mozilla::ipc::PrincipalInfoToPrincipal +++++++++++++++++++++++++++++++++++++++++++++++++ bp-1600a389-baaf-4fa9-809a-334420200117 Uptime 153 seconds bp-7d39d9e2-55b1-4105-9256-dfc640200117 Uptime 31 seconds

Signature: mozilla::EventDispatcher::Dispatch

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1057987 NEW --- crash in mozilla::EventDispatcher::Dispatch(nsISupports*, nsPresContext*, mozilla::WidgetEvent*, nsIDOMEvent*, nsEventStatus*, mozilla::EventDispatchingCallback*, nsCOMArray<mozilla::dom::EventTarget>*) ++++++++++++++++++++++++++++++++++++++++++++++++++++++++

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I called for more help.

MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

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Here were the MemTest results. I apologize for the low quality picture.

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A long shot, but check if the disk is not full.

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Disk is not full.

Further reports:

bp-82a53801-a307-4b09-89dc-90ff70200326 bp-44005059-e825-4ba2-82d8-671950200326 bp-658cbab4-930c-4913-87a3-613910200326 bp-a909a101-f9ae-4bae-bba8-b9b4d0200326 bp-d0d00bd2-e435-49e7-a06f-724bf0200326

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bp-82a53801-a307-4b09-89dc-90ff70200326 bp-44005059-e825-4ba2-82d8-671950200326 bp-658cbab4-930c-4913-87a3-613910200326 bp-a909a101-f9ae-4bae-bba8-b9b4d0200326

Signature: mozilla::ipc::PrincipalInfoToPrincipal

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Origin must be available when deserialized)

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1582647 RESOLVED FIXED Crash in [@ mozilla::ipc::PrincipalInfoToPrincipal]

1564107 NEW --- Thunderbird Crash in [@ mozilla::ipc::PrincipalInfoToPrincipal]

1498712 RESOLVED WORKSFORME Crash in mozilla::ipc::PrincipalInfoToPrincipal from clicking link in email

1459655 VERIFIED FIXED Crash in mozilla::ipc::PrincipalInfoToPrincipal +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d0d00bd2-e435-49e7-a06f-724bf0200326 Signature: mozilla::dom::Location::CallerSubsumes

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

atidxx64.dll = Advanced Micro

This is for Sumo's Related Bugs 1614259 RESOLVED FIXED Crash in [@ mozilla::dom::Location::CallerSubsumes]

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia