X
Tap here to go to the mobile version of the site.

Support Forum

I am not receiving the account confirmation emails to set up sync on a new macbook

Posted

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I have been trying for 2 weeks and nothing. Setting up a secondary email on a different and totally unrelated email address also hasn't worked

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I have been trying for 2 weeks and nothing. Setting up a secondary email on a different and totally unrelated email address also hasn't worked
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:71.0) Gecko/20100101 Firefox/71.0

More Information

Question owner

I have also clicked the re-send button but still nothing, have tried

I have also clicked the re-send button but still nothing, have tried
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4352 solutions 61162 answers

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site.

Go to the top of any support.mozilla.org web page and press your user icon to see your Mozilla profile. Including your questions and answers.

Such e-mail is always sent to the address on file with the website. Check your user profile at the site. Go to the top of any '''support.mozilla.org''' web page and press your user icon to see your Mozilla profile. Including your questions and answers.
Was this helpful to you?
Quote

Question owner

Thanks Fred for the suggestion but I am using the email address as my account profile.

Thanks Fred for the suggestion but I am using the email address as my account profile.
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17786 solutions 160898 answers
Can you login directly ? In case of issues try to login to the Firefox Account via this website. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings *https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.