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Mozilla Keep crashing (tried automatic file repairing but didn't worked)

  • 8 replies
  • 1 has this problem
  • Last reply by FredMcD

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well on my computer I only work on three four software. so the moment I start laptop I start Firefox and visual studio code, it works well in start but yeah it takes much time to start also. And I have sent the error reporting but i didn't worked out well. I don't know how it work but yeah I was expecting to get a response on my mail but yeah I didn't got any mail. Also I checked on google and tried repairing of corrupted files. It took me around 2 hrs, but still the same eve my Firefox crashed. and when it crashes one time then even if u restart a hundred time. it didn't work well. It only work when I restart the lap. and it just killing my work. and recently its like write 2-3 pages of code or debug and then again Firefox crash then restart and all...

I think my rest software are working well so I didn't asked for windows support. Thanks

All Replies (8)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see;

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Here are the recent crash report number bp-e7c64555-135a-472f-9528-0f8f40200105 05-01-2020 08:50 pm bp-ac636ec9-114b-48c6-9a3a-557330200105 05-01-2020 08:50 pm bp-b055e9a7-a53d-41d4-a967-259850200105 05-01-2020 08:50 pm bp-ecfc1e57-7209-4c95-a0c7-e20630200105 05-01-2020 08:50 pm bp-c7655aae-e6bd-4f63-ae8a-a54680200105 05-01-2020 08:49 pm bp-c16fe4fd-1847-41aa-a19d-993370200105 05-01-2020 08:49 pm bp-e9e9b293-e1b6-462f-a156-70a010200105 05-01-2020 08:49 pm bp-fcb153dd-891a-4e52-80cc-79a5c0200105 05-01-2020 08:49 pm bp-0536c034-cea2-46cb-8904-fe2150200105 05-01-2020 08:13 am bp-2eaaea64-81ff-4d22-9e9d-9bbeb0200105 05-01-2020 08:12 am bp-9a74c8f9-80f8-454d-837e-449de0200105 05-01-2020 08:03 am bp-e9de4b46-90f6-4a48-83f1-3fa090200105 05-01-2020 07:49 am bp-ab731d51-4db7-4ec4-8a8a-b1e210200103 04-01-2020 02:55 am bp-c12eb5d4-83b9-41c2-92c0-3bb840200103

Modified by cor-el

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Product Firefox Release Channel aurora Version 72.0b11 Build ID 20191227034945 (2019-12-27) OS Windows 10 OS Version 10.0.18362

Sun, 05 Jan 2020 02:19:12 GMT bp-e9de4b46-90f6-4a48-83f1-3fa090200105 Fri, 03 Jan 2020 18:30:11 GMT bp-c12eb5d4-83b9-41c2-92c0-3bb840200103

Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

MOZ_CRASH Reason (Sanitized) ; [unhandlable oom] Failed not allocate new chunk during GC


This is for Sumo's Related Bugs 1568057 RESOLVED DUPLICATE Crash in [@ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow]

150509 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions

1472062 NEW --- [meta] OOM while evicting the nursery

1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured +++++++++++++++++++++++++++++++++++++++++++++++++++ Sun, 05 Jan 2020 02:33:16 GMT bp-9a74c8f9-80f8-454d-837e-449de0200105 Fri, 03 Jan 2020 21:07:08 GMT bp-ab731d51-4db7-4ec4-8a8a-b1e210200103

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) ; MOZ_CRASH()


Modified by FredMcD

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If it takes time to start, Have you tried Hardware Acceleration. If not, then go to the top right corner of the browser and then click the 3 bars it will open a dropdown and then select Options. In the search bar type Performance and uncheck the Use recommended settings option. This will select the Use hardware acceleration option and will probably speed your browser a little! [ Don't expect major changes]. Hope this helps!

Modified by abhinav332006

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The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available.

How much physical memory do you have installed on this computer? The crash report seems to indicate 4 GB or less.

  • "system": {"memoryMB": 3878, "virtualMaxMB": 134217728, ...}

Can you possibly add/install more memory ?

If you currently have set a fixed size for the Windows Page File then let Windows manage it automatically.

Try to run as less other software as possible and in Firefox set the number of content processes to 1.

Available Page File : 2,088,960 bytes (2.09 MB)
Available Physical Memory : 469,729,280 bytes (469.73 MB)
System Memory Use Percentage : 88
OOM Allocation Size : 4,096 bytes (4.1 KB)
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so , I just need to increase my pc ram. do I need to still run tool from memtest86...??

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It might be there is a problem with the memory. If so, the tool should tell you.