X
Tap here to go to the mobile version of the site.

Support Forum

Ad Blockers stopped working in Firefox 71.0

Posted

For a couple of days my ad blocker Ghostery has not blocked any ads. Deleted Ghostery and tried another one ,adblocker ultimate, and it also will not block any ads. I really hate refreshing Firefox as that forces me have to go in an fix all my browser settings ...again. Is there some other thing to try to get one of them to work?

For a couple of days my ad blocker Ghostery has not blocked any ads. Deleted Ghostery and tried another one ,adblocker ultimate, and it also will not block any ads. I really hate refreshing Firefox as that forces me have to go in an fix all my browser settings ...again. Is there some other thing to try to get one of them to work?
Quote

Additional System Details

Installed Plug-ins

Widevine Content Decryption Module provided by Google Inc. OpenH264 Video Codec provided by Cisco Systems, Inc.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

More Information

RobertJ
  • Top 10 Contributor
141 solutions 1453 answers

Hi Bobn, This could be caused by a malware infection on your computer.

You can try these free programs to scan for malware, which will work with your existing antivirus software:

Microsoft Safety Scanner https://docs.microsoft.com/en-us/windows/security/ threat-protection/intelligence/safety-scanner-download

MalwareBytes Anti-Malware https://www.malwarebytes.com/premium/

Anti-Rootkit Utility - TDSSKiller https://www.bleepingcomputer.com/download/tdsskiller/

MalwareBytes AdwCleaner https://www.malwarebytes.com/adwcleaner/

ESET Online Scanner https://www.eset.com/us/home/online-scanner/

(Malwarebytes Chameleon - allows installation of Malwarebytes on an infected system https://www.malwarebytes.com/chameleon/)

Running more than one or all of the above mentioned Scan Tools is recommended since they scan at different levels of your computer. And, of course, run the scans with Firefox Closed.

Hi Bobn, This could be caused by a malware infection on your computer. You can try these free programs to scan for malware, which will work with your existing antivirus software: Microsoft Safety Scanner https://docs.microsoft.com/en-us/windows/security/ threat-protection/intelligence/safety-scanner-download MalwareBytes Anti-Malware https://www.malwarebytes.com/premium/ Anti-Rootkit Utility - TDSSKiller https://www.bleepingcomputer.com/download/tdsskiller/ MalwareBytes AdwCleaner https://www.malwarebytes.com/adwcleaner/ ESET Online Scanner https://www.eset.com/us/home/online-scanner/ (Malwarebytes Chameleon - allows installation of Malwarebytes on an infected system https://www.malwarebytes.com/chameleon/) Running more than one or all of the above mentioned Scan Tools is recommended since they scan at different levels of your computer. And, of course, run the scans with Firefox Closed.
Was this helpful to you?
Quote

Question owner

Thank you. I do have Malwarebytes pro running all the time. I checked for malware. I gave in and refreshed Firefox...now all my bookmarks are gone and none of the fixes work!! Frustrated with firefox.

Thank you. I do have Malwarebytes pro running all the time. I checked for malware. I gave in and refreshed Firefox...now all my bookmarks are gone and none of the fixes work!! Frustrated with firefox.
Was this helpful to you?
Quote
RobertJ
  • Top 10 Contributor
141 solutions 1453 answers

Helpful Reply

A Refresh should have created a folder named Old Firefox Data on your desktop - I hope you didn't delete it.

You can Import your bookmarks from that folder into your Bookmarks Library.

Open the Bookmarks Library (I use Ctrl+Shift+B) At the top select Import & Backup Select Restore At the bottom of the list select Choose File... Select Desktop in the left pane Open Old Firefox Data Open BookmarkBackups folder select the newest backup and select Open

A Refresh should have created a folder named Old Firefox Data on your desktop - I hope you didn't delete it. You can Import your bookmarks from that folder into your Bookmarks Library. Open the Bookmarks Library (I use Ctrl+Shift+B) At the top select Import & Backup Select Restore At the bottom of the list select Choose File... Select Desktop in the left pane Open Old Firefox Data Open BookmarkBackups folder select the newest backup and select Open
Was this helpful to you? 1
Quote

Question owner

It did create that folder. I followed the instruction to use it but it said it was empty. I restarted my computer tried again nothing in there.,non in Firefox. Restarted computer again , opened Firefox and my bookmarks had reappeared. Some sort of glitch apparently. I am just happy to have all my bookmarks back and my Adblocker working. Thank you for attempting to help.

It did create that folder. I followed the instruction to use it but it said it was empty. I restarted my computer tried again nothing in there.,non in Firefox. Restarted computer again , opened Firefox and my bookmarks had reappeared. Some sort of glitch apparently. I am just happy to have all my bookmarks back and my Adblocker working. Thank you for attempting to help.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.