X
Tap here to go to the mobile version of the site.

Support Forum

Profiles not working after upgrade to 68.3.1

Posted

I use 3 different Thunderbird profiles. After the upgrade to 68.3.1 only one of the profiles works. If I try the other 2 profiles, Thunbderbird partly starts up but will not display emails - please see attached image. Some things work eg the 'Write' button opens a new 'write' window. 'Get messages' works (I get a pop up message when an e-mail is downloaded), however the email is not displayed. 'Account settings' in the tools menu does not work. 'Trouble shooting' in the Help menu does not work.

When using a different PC with an older version of Thunderbird (60.?.? I think) I was able to open all 3 profiles. However after upgrading to 68.3.1 on that PC led to the same issue - 1 profile working, 2 profiles not working.

Any help would be greatly appreciated.

I use 3 different Thunderbird profiles. After the upgrade to 68.3.1 only one of the profiles works. If I try the other 2 profiles, Thunbderbird partly starts up but will not display emails - please see attached image. Some things work eg the 'Write' button opens a new 'write' window. 'Get messages' works (I get a pop up message when an e-mail is downloaded), however the email is not displayed. 'Account settings' in the tools menu does not work. 'Trouble shooting' in the Help menu does not work. When using a different PC with an older version of Thunderbird (60.?.? I think) I was able to open all 3 profiles. However after upgrading to 68.3.1 on that PC led to the same issue - 1 profile working, 2 profiles not working. Any help would be greatly appreciated.
Attached screenshots
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36

More Information

Matt
  • Top 10 Contributor
  • Moderator
3391 solutions 23491 answers

Helpful Reply

as you have two profiles, can I give you two "solutions" to try. I am trying to work out if one is a manifestation of the other.

in one follow the instructions in "Rebuilding the Global Database" https://support.mozilla.org/en-US/kb/rebuilding-global-database

in the other follow the instructions under downgrade protection here https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html

The first I am about 99% sure will fix the issue. The second not so much, but if it does not the first will still work.

Please tell me how you get on. I want to test, because the first works for some issues and it really should not. Deleting what amounts to meta data should not make the program run correctly so I am playing with alternative options. Probably unsuccessfully.

PS I have never actually had the issue to test for myself.

as you have two profiles, can I give you two "solutions" to try. I am trying to work out if one is a manifestation of the other. in one follow the instructions in "Rebuilding the Global Database" https://support.mozilla.org/en-US/kb/rebuilding-global-database in the other follow the instructions under downgrade protection here https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html The first I am about 99% sure will fix the issue. The second not so much, but if it does not the first will still work. Please tell me how you get on. I want to test, because the first works for some issues and it really should not. Deleting what amounts to meta data should not make the program run correctly so I am playing with alternative options. Probably unsuccessfully. PS I have never actually had the issue to test for myself.
Was this helpful to you? 1
Quote

Question owner

Many thanks for the reply. The first solution - deleting global-messages-db.sqlite - fixed it. I almost did that before I posted the question, but being a cautious type I changed the extension to .backupsqlite rather than deleting it, and that did not work.

Many thanks for the reply. The first solution - deleting global-messages-db.sqlite - fixed it. I almost did that before I posted the question, but being a cautious type I changed the extension to .backupsqlite rather than deleting it, and that did not work.
Was this helpful to you?
Quote
Matt
  • Top 10 Contributor
  • Moderator
3391 solutions 23491 answers

changing the extension "should" have had the same result as deleting the file. Unless Thunderbird was still active in the windows task manager. The existence or otherwise of a user windows is not evidence the program has shut down. Hanging on shut down is actually fairly common, not seen by the user. Caused by anti virus products in almost all cases.

changing the extension "should" have had the same result as deleting the file. Unless Thunderbird was still active in the windows task manager. The existence or otherwise of a user windows is not evidence the program has shut down. Hanging on shut down is actually fairly common, not seen by the user. Caused by anti virus products in almost all cases.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.