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can not open pdf attachments

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I can not open some PDF attachments directly from a e-mail in Thunderbird. I get a error message on adobe PDF "there was a error opening this document, this file cannot be found" If i download the PDF & save it onto the computer it will open fine. Also If i open the same e-mail on my phone the PDF works fine.

Some e-mails have the issue but some do not, it is random.

I have tried closing Thunderbird & re-open it again & restarted the computer & still nothing.

Any idea how to fix it? It only just started happening this week. Version 68.3.1

I can not open some PDF attachments directly from a e-mail in Thunderbird. I get a error message on adobe PDF "there was a error opening this document, this file cannot be found" If i download the PDF & save it onto the computer it will open fine. Also If i open the same e-mail on my phone the PDF works fine. Some e-mails have the issue but some do not, it is random. I have tried closing Thunderbird & re-open it again & restarted the computer & still nothing. Any idea how to fix it? It only just started happening this week. Version 68.3.1
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

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sfhowes
  • Top 10 Contributor
1918 solutions 9612 answers

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Do the file names have spaces? This is a bug that should be fixed in the next release.

https://bugzilla.mozilla.org/show_bug.cgi?id=1601905

Do the file names have spaces? This is a bug that should be fixed in the next release. https://bugzilla.mozilla.org/show_bug.cgi?id=1601905
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Question owner

ahhhh yes that's it, I did not notice that at first.

The files with spaces do not work. files that have a _ instead of a space work as they should.

Do you know when the ETA is on the update? or a easy way to go back to the previous bug free version? without the risk of loosing all the e-mails etc.

ahhhh yes that's it, I did not notice that at first. The files with spaces do not work. files that have a _ instead of a space work as they should. Do you know when the ETA is on the update? or a easy way to go back to the previous bug free version? without the risk of loosing all the e-mails etc.

Modified by carter-d

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sfhowes
  • Top 10 Contributor
1918 solutions 9612 answers

Helpful Reply

The fix is expected to be in the next release, 68.4, probably in the next week or two:

https://bugzilla.mozilla.org/show_bug.cgi?id=1601905#c51

Going back to an earlier version is not as straightforward as it used to be, so I recommend you wait for the fix.

The fix is expected to be in the next release, 68.4, probably in the next week or two: https://bugzilla.mozilla.org/show_bug.cgi?id=1601905#c51 Going back to an earlier version is not as straightforward as it used to be, so I recommend you wait for the fix.
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Manfred Rehak 0 solutions 2 answers

carter-d said

I can not open some PDF attachments directly from a e-mail in Thunderbird. I get a error message on adobe PDF "there was a error opening this document, this file cannot be found" If i download the PDF & save it onto the computer it will open fine. Also If i open the same e-mail on my phone the PDF works fine. Some e-mails have the issue but some do not, it is random. I have tried closing Thunderbird & re-open it again & restarted the computer & still nothing. Any idea how to fix it? It only just started happening this week. Version 68.3.1

I have this problem only with PDF-documents which are dated with the year 2020. When I store the documents than I can open it. Documents before 2020 I can open with Thunderbird

''carter-d [[#question-1276449|said]]'' <blockquote> I can not open some PDF attachments directly from a e-mail in Thunderbird. I get a error message on adobe PDF "there was a error opening this document, this file cannot be found" If i download the PDF & save it onto the computer it will open fine. Also If i open the same e-mail on my phone the PDF works fine. Some e-mails have the issue but some do not, it is random. I have tried closing Thunderbird & re-open it again & restarted the computer & still nothing. Any idea how to fix it? It only just started happening this week. Version 68.3.1 </blockquote> I have this problem only with PDF-documents which are dated with the year 2020. When I store the documents than I can open it. Documents before 2020 I can open with Thunderbird
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Manfred Rehak 0 solutions 2 answers

Manfred Rehak said

carter-d said
I can not open some PDF attachments directly from a e-mail in Thunderbird. I get a error message on adobe PDF "there was a error opening this document, this file cannot be found" If i download the PDF & save it onto the computer it will open fine. Also If i open the same e-mail on my phone the PDF works fine. Some e-mails have the issue but some do not, it is random. I have tried closing Thunderbird & re-open it again & restarted the computer & still nothing. Any idea how to fix it? It only just started happening this week. Version 68.3.1

I have this problem only with PDF-documents which are dated with the year 2020. When I store the documents than I can open it. Documents before 2020 I can open with Thunderbird

I have solved the Problem. In adjustment for attachement I have changed to another PDF reader and closed Thunderbird. After a newstart I have changed back to acrobat reader and now it works

''Manfred Rehak [[#answer-1279009|said]]'' <blockquote> ''carter-d [[#question-1276449|said]]'' <blockquote> I can not open some PDF attachments directly from a e-mail in Thunderbird. I get a error message on adobe PDF "there was a error opening this document, this file cannot be found" If i download the PDF & save it onto the computer it will open fine. Also If i open the same e-mail on my phone the PDF works fine. Some e-mails have the issue but some do not, it is random. I have tried closing Thunderbird & re-open it again & restarted the computer & still nothing. Any idea how to fix it? It only just started happening this week. Version 68.3.1 </blockquote> I have this problem only with PDF-documents which are dated with the year 2020. When I store the documents than I can open it. Documents before 2020 I can open with Thunderbird </blockquote> I have solved the Problem. In adjustment for attachement I have changed to another PDF reader and closed Thunderbird. After a newstart I have changed back to acrobat reader and now it works
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Question owner

Manfred Rehak said

I have solved the Problem. In adjustment for attachement I have changed to another PDF reader and closed Thunderbird. After a newstart I have changed back to acrobat reader and now it works

Unfortunately this did not work for me.

It will open the PDF files fine if I change it to open them in Firefox or similar.

But if i change it back to adobe it does not work & i get the same error message, i tried re-starting Thunderbird several times.

I think i will just use Firefox to view PDF files until Thunderbird fix the issue.

''Manfred Rehak [[#answer-1279260|said]]'' <blockquote> I have solved the Problem. In adjustment for attachement I have changed to another PDF reader and closed Thunderbird. After a newstart I have changed back to acrobat reader and now it works </blockquote> Unfortunately this did not work for me. It will open the PDF files fine if I change it to open them in Firefox or similar. But if i change it back to adobe it does not work & i get the same error message, i tried re-starting Thunderbird several times. I think i will just use Firefox to view PDF files until Thunderbird fix the issue.
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Question owner

I got a new update today to 68.4.1 & it has fixed the issue.

Thanks everyone for the help.

I got a new update today to 68.4.1 & it has fixed the issue. Thanks everyone for the help.
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