FF Crashing when attempting to do a task on a website
At work I use FF to go to our online credit card processing company. Everything works fine except when i come to print the report. When i click the print button, FF should bring up the windows printer dialogue box to allow me to pick a printer and print the report. However, it crashes every single time. Usually the first time it happens the dialogue box will simply open and then quickly close. If i try to do it again, FF will crash. I spoke with their support a while back, and while it makes no sense, i enabled POP up blocking and that fixed the problem for a while. Now FF has been updated a few times and it is back to crashing all the time doing that same task. I tried to enable and disable the pop up blocker again to no avail. It will also not work with private browsing. I know I have a lot of add-ons installed. I even tried to remove the 2 that i would think would be likely culprits. NoScript and AdBlockPlus. Same issue.
I have attached part of the crash report. If there is anything else I can provide, please let me know.
All Replies (7)
Please provide a crash ID (in text).
bp-290a8941-9b50-48c7-a8b4-f78060200102
sorry about that. Was not sure what i needed to post and how to post it.
bp-290a8941-9b50-48c7-a8b4-f78060200102 Signature: CallPropertyPageCallback
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Let’s do a full clean re-install;
Note: Firefox comes in three or more folders on all computers. They are;
Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.
If you remove the Firefox folder, the user profiles would not be affected.
Download Firefox For All languages And Systems {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
Just as a FYI...
I use a portable version of FF, both at home and at the office as well as on my laptop. I tried the website in question that i have problems with and it crashes on all 3 of the computers. So if it was an install issue, i would think that it would at least work on one of the computers.
The problem is really only with doing one specific task on one specific website. Otherwise FF works just fine.
Imajica said
I use a portable version of FF
Firefox Portable is a 3rd-party build. Support is available here: http://portableapps.com/forums/support/firefox_portable
Did or can you try Firefox from the Mozilla server ?
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.