X
Tap here to go to the mobile version of the site.

Support Forum

IT guy changed my password without getting a recovery key; info still exists on two other computers

Posted

I'm trying to switch to a new desktop. IT guy claimed to be a Firefox expert, but, when my password didn't work, he changed it without getting a recovery key. My old setup still exists on my old desktop and my laptop. Is there any way to save what's on either of those two computers so that I'm not starting from zero? I have literally been brought to tears at the thought of saving all those bookmarks and passwords manually. Any help would be deeply appreciated!

I'm trying to switch to a new desktop. IT guy claimed to be a Firefox expert, but, when my password didn't work, he changed it without getting a recovery key. My old setup still exists on my old desktop and my laptop. Is there any way to save what's on either of those two computers so that I'm not starting from zero? I have literally been brought to tears at the thought of saving all those bookmarks and passwords manually. Any help would be deeply appreciated!

Chosen solution

Thank you both! I used a combination of your solutions.

I didn't want to start out by syncing, because the computer I was replacing was my main computer and I believe that my other two computers sync of the one that was having the problems. I was concerned that the sync would erase what remained on the other computers.

So I used Cor-El's jump drive method. I copied over the profile files to a jump drive and copied it over to the new computer. I put the old profile folders (because there were two) into a subfolder called "archive." I started Firefox and got a message that said: "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I changed the name of the file from the old computer to the name of the file on the new computer. And I got the same message.

The second folder on the new computer had the extension ".default-release" This had more files in it and I renaming the file folder that next. That one took.

Finally, I ran the sync. At first, it looked like I had lost the settings in the menu bar. Since I had all my bookmarks and passwords, I figured it wasn't a total loss. Then I opened a new tab, and that tab had the menu bar just as it should be. I'm thinking that it wasn't the tab that was magic, but maybe the time elapsed or the number of times I opened and closed the program.

Many thanks to the two people who helped me with this. I deeply appreciate it!

And, please, get that recovery key before you change your password!

Read this answer in context 0
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

More Information

Wesley Branton
  • Top 10 Contributor
694 solutions 5501 answers

Helpful Reply

If the data is still on your other computer(s), then it's saved locally on Firefox. Therefore, nothing that happens in Firefox Sync should do anything to that data.

Of course, a password reset does mean that your Firefox Sync data is no longer on your account, but if you sign into the other computer(s), the Firefox Sync system should copy that existing information back to the Firefox Sync server and return to normal.

If you are concerned about losing any data, you may want to back up your Firefox profile data first to ensure that you don't lose anything in the unlikely event that something goes wrong.

Hope this helps.

If the data is still on your other computer(s), then it's saved locally on Firefox. Therefore, nothing that happens in Firefox Sync should do anything to that data. Of course, a password reset does mean that your Firefox Sync data is no longer on your account, but if you sign into the other computer(s), the Firefox Sync system should copy that existing information back to the Firefox Sync server and return to normal. If you are concerned about losing any data, you may want to [[Back up and restore information in Firefox profiles|back up your Firefox profile data first]] to ensure that you don't lose anything in the unlikely event that something goes wrong. Hope this helps.
Was this helpful to you? 1
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17687 solutions 160003 answers

Helpful Reply

You can alternatively use a USB jump drive to transfer data between devices.

"Help -> Troubleshooting Information" (about:support) page

You can alternatively use a USB jump drive to transfer data between devices. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile "Help -> Troubleshooting Information" (about:support) page
Was this helpful to you? 1
Quote

Chosen Solution

Thank you both! I used a combination of your solutions.

I didn't want to start out by syncing, because the computer I was replacing was my main computer and I believe that my other two computers sync of the one that was having the problems. I was concerned that the sync would erase what remained on the other computers.

So I used Cor-El's jump drive method. I copied over the profile files to a jump drive and copied it over to the new computer. I put the old profile folders (because there were two) into a subfolder called "archive." I started Firefox and got a message that said: "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I changed the name of the file from the old computer to the name of the file on the new computer. And I got the same message.

The second folder on the new computer had the extension ".default-release" This had more files in it and I renaming the file folder that next. That one took.

Finally, I ran the sync. At first, it looked like I had lost the settings in the menu bar. Since I had all my bookmarks and passwords, I figured it wasn't a total loss. Then I opened a new tab, and that tab had the menu bar just as it should be. I'm thinking that it wasn't the tab that was magic, but maybe the time elapsed or the number of times I opened and closed the program.

Many thanks to the two people who helped me with this. I deeply appreciate it!

And, please, get that recovery key before you change your password!

Thank you both! I used a combination of your solutions. I didn't want to start out by syncing, because the computer I was replacing was my main computer and I believe that my other two computers sync of the one that was having the problems. I was concerned that the sync would erase what remained on the other computers. So I used Cor-El's jump drive method. I copied over the profile files to a jump drive and copied it over to the new computer. I put the old profile folders (because there were two) into a subfolder called "archive." I started Firefox and got a message that said: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I changed the name of the file from the old computer to the name of the file on the new computer. And I got the same message. The second folder on the new computer had the extension ".default-release" This had more files in it and I renaming the file folder that next. That one took. Finally, I ran the sync. At first, it looked like I had lost the settings in the menu bar. Since I had all my bookmarks and passwords, I figured it wasn't a total loss. Then I opened a new tab, and that tab had the menu bar just as it should be. I'm thinking that it wasn't the tab that was magic, but maybe the time elapsed or the number of times I opened and closed the program. Many thanks to the two people who helped me with this. I deeply appreciate it! And, please, get that recovery key before you change your password!

Modified by mpbodin

Was this helpful to you?
Quote

Question owner

xxxxx

xxxxx

Modified by mpbodin

Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.