X
Tap here to go to the mobile version of the site.

Support Forum

I've launched in safe mode. Still crashing. Either tab or program, or both. Issues with Last Pass, Evernote? Can someone review my error logs? Windows 10 PC.

Posted

Slow and crashes in Chrome and Edge too.

Slow and crashes in Chrome and Edge too.

Chosen solution

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

Read this answer in context 1
Quote

Additional System Details

Installed Plug-ins

Last Pass

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

More Information

FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers

Chosen Solution

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' '''Submitted''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser/explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
Was this helpful to you? 1
Quote

Question owner

bp-c5af683d-9af5-4ffe-ac3e-004e60191208 12/8/2019 8:38 AM bp-e8b041d9-3da6-4f25-93e7-234fe0191208 12/8/2019 7:22 AM bp-b3895009-332e-473b-a46d-834f00191208 12/8/2019 6:52 AM bp-7edd6474-bde3-4ba3-8d98-765710191205 12/5/2019 5:28 AM bp-98bbd344-c34f-497f-b7bb-9c7ed0191205 12/4/2019 6:30 PM bp-59e6294b-c154-434c-8357-2882a0191204 12/4/2019 10:29 AM bp-39840b97-d633-422d-8dec-af6460191209 12/9/2019 6:43 AM bp-deb4a0c6-1ecd-4e54-a3c3-c42020191209 12/9/2019 6:43 AM bp-7eba87b6-59b1-491b-9803-1c4ef0191209 12/9/2019 6:43 AM bp-f130ecd1-fe03-4254-ae4f-0b9ce0191209 12/9/2019 6:43 AM bp-2728b403-3ada-4958-9a10-946520191209 12/9/2019 6:43 AM bp-41528f07-a94d-4026-b817-e97e30191209 12/9/2019 6:43 AM bp-66b42ea4-de93-4645-bb2e-f4a460191209 12/9/2019 6:44 AM bp-4551078d-0637-4418-82b3-127550191209 12/9/2019 6:44 AM bp-5a42bad5-4563-4ec8-a574-4245f0191209 12/9/2019 6:44 AM bp-e1fa7c01-f231-4b8b-90c8-21d410191209 12/9/2019 6:44 AM bp-58983416-641d-4b47-9aba-950810191209 12/9/2019 6:44 AM bp-a02c9e29-9df6-4d3b-b851-c9c270191209 12/9/2019 6:44 AM bp-bf0b7734-707c-4178-bac6-664fc0191209 12/9/2019 6:44 AM bp-e47713d8-6578-4eae-bf33-e5aa10191209 12/9/2019 6:44 AM

bp-c5af683d-9af5-4ffe-ac3e-004e60191208 12/8/2019 8:38 AM bp-e8b041d9-3da6-4f25-93e7-234fe0191208 12/8/2019 7:22 AM bp-b3895009-332e-473b-a46d-834f00191208 12/8/2019 6:52 AM bp-7edd6474-bde3-4ba3-8d98-765710191205 12/5/2019 5:28 AM bp-98bbd344-c34f-497f-b7bb-9c7ed0191205 12/4/2019 6:30 PM bp-59e6294b-c154-434c-8357-2882a0191204 12/4/2019 10:29 AM bp-39840b97-d633-422d-8dec-af6460191209 12/9/2019 6:43 AM bp-deb4a0c6-1ecd-4e54-a3c3-c42020191209 12/9/2019 6:43 AM bp-7eba87b6-59b1-491b-9803-1c4ef0191209 12/9/2019 6:43 AM bp-f130ecd1-fe03-4254-ae4f-0b9ce0191209 12/9/2019 6:43 AM bp-2728b403-3ada-4958-9a10-946520191209 12/9/2019 6:43 AM bp-41528f07-a94d-4026-b817-e97e30191209 12/9/2019 6:43 AM bp-66b42ea4-de93-4645-bb2e-f4a460191209 12/9/2019 6:44 AM bp-4551078d-0637-4418-82b3-127550191209 12/9/2019 6:44 AM bp-5a42bad5-4563-4ec8-a574-4245f0191209 12/9/2019 6:44 AM bp-e1fa7c01-f231-4b8b-90c8-21d410191209 12/9/2019 6:44 AM bp-58983416-641d-4b47-9aba-950810191209 12/9/2019 6:44 AM bp-a02c9e29-9df6-4d3b-b851-c9c270191209 12/9/2019 6:44 AM bp-bf0b7734-707c-4178-bac6-664fc0191209 12/9/2019 6:44 AM bp-e47713d8-6578-4eae-bf33-e5aa10191209 12/9/2019 6:44 AM

Modified by cor-el

Was this helpful to you?
Quote

Question owner

I really want to use a web clipper like evernote or one note, but I'm afraid to because of the inopportune crashing. I work online, so it's a real problem. Thank you, Fred McD!

I really want to use a web clipper like evernote or one note, but I'm afraid to because of the inopportune crashing. I work online, so it's a real problem. Thank you, Fred McD!
Was this helpful to you?
Quote

Question owner

Just submitted another one.

Just submitted another one.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers

Helpful Reply

DiCon said

Just submitted another one.

Post any new reports.

''DiCon [[#answer-1271961|said]]'' <blockquote> Just submitted another one. </blockquote> Post any new reports.
Was this helpful to you? 1
Quote
FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers

bp-e47713d8-6578-4eae-bf33-e5aa10191209 bp-bf0b7734-707c-4178-bac6-664fc0191209 bp-a02c9e29-9df6-4d3b-b851-c9c270191209

Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft

atidxx64.dll = Advanced Micro

bp-e47713d8-6578-4eae-bf33-e5aa10191209 bp-bf0b7734-707c-4178-bac6-664fc0191209 bp-a02c9e29-9df6-4d3b-b851-c9c270191209 Signature: OOM | small Crash Reason EXCEPTION_BREAKPOINT KERNELBASE.dll = Microsoft atidxx64.dll = Advanced Micro
Was this helpful to you? 1
Quote
FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on.
Was this helpful to you? 1
Quote

Question owner

I'm looking at the download site and there are a variety of options--ISO? tried the auto exec but doesn't give me an option in the dropdown for USB drive.

I'm looking at the download site and there are a variety of options--ISO? tried the auto exec but doesn't give me an option in the dropdown for USB drive.
Was this helpful to you?
Quote

Question owner

four more submitted.

four more submitted.
Was this helpful to you?
Quote

Question owner

I downloaded the zip file and then moved the zip to a thumb drive. tried iso, binary and auto exec. I can get the auto exec to open, but it doesn't let me designate a drive in the dropdown.

I downloaded the zip file and then moved the zip to a thumb drive. tried iso, binary and auto exec. I can get the auto exec to open, but it doesn't let me designate a drive in the dropdown.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers

DiCon said

four more submitted.

If you don't post the report numbers, we can't check them out.

''DiCon [[#answer-1271989|said]]'' <blockquote> four more submitted. </blockquote> If you don't post the report numbers, we can't check them out.
Was this helpful to you?
Quote
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23538 answers

hi, did you change the system's default page file settings by any chance? if so could you please try to revert them to the system-managed default: https://lifehacker.com/5426041/understanding-the-windows-pagefile-and-why-you-shouldnt-disable-it

hi, did you change the system's default page file settings by any chance? if so could you please try to revert them to the system-managed default: https://lifehacker.com/5426041/understanding-the-windows-pagefile-and-why-you-shouldnt-disable-it
Was this helpful to you? 1
Quote

Question owner

I will double check the default settings.

Here are the additional crash reports: bp-60c7a724-82cf-4514-9a53-7580a0191209 12/9/2019, 8:09 AM View bp-cf474c85-595d-4d3a-9491-bb8940191209 12/9/2019, 8:09 AM View bp-508bb22f-1012-484c-93ad-e4cb20191209 12/9/2019, 8:09 AM View bp-26360c82-9fda-41d1-993d-bd2d10191209 12/9/2019, 8:09 AM View bp-5e63698e-70bb-48eb-b338-21de90191209 12/9/2019, 7:06 AM View

I will double check the default settings. Here are the additional crash reports: bp-60c7a724-82cf-4514-9a53-7580a0191209 12/9/2019, 8:09 AM View bp-cf474c85-595d-4d3a-9491-bb8940191209 12/9/2019, 8:09 AM View bp-508bb22f-1012-484c-93ad-e4cb20191209 12/9/2019, 8:09 AM View bp-26360c82-9fda-41d1-993d-bd2d10191209 12/9/2019, 8:09 AM View bp-5e63698e-70bb-48eb-b338-21de90191209 12/9/2019, 7:06 AM View
Was this helpful to you?
Quote

Question owner

I changed the settings to system managed in windows 10 system advanced settings.

I changed the settings to system managed in windows 10 system advanced settings.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers

bp-60c7a724-82cf-4514-9a53-7580a0191209 bp-cf474c85-595d-4d3a-9491-bb8940191209

Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft

atidxx64.dll = Advanced Micro

This is for Sumo's Related Bugs 1568057 RESOLVED DUPLICATE Crash in [@ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow]

1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions

1472062 NEW --- [meta] OOM while evicting the nursery

1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured +++++++++++++++++++++++++++++++++++++++++++++ bp-508bb22f-1012-484c-93ad-e4cb20191209 bp-5e63698e-70bb-48eb-b338-21de90191209

Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft

atidxx64.dll = Advanced Micro ++++++++++++++++++++++++++++++++++++++++++++++ bp-26360c82-9fda-41d1-993d-bd2d10191209 Signature: OOM | unknown | NS_ABORT_OOM | mozilla::net::CookieServiceChild::GetCookieStringFromCookieHashTable

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft

atidxx64.dll = Advanced Micro

bp-60c7a724-82cf-4514-9a53-7580a0191209 bp-cf474c85-595d-4d3a-9491-bb8940191209 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow Crash Reason EXCEPTION_BREAKPOINT KERNELBASE.dll = Microsoft atidxx64.dll = Advanced Micro This is for Sumo's Related Bugs 1568057 RESOLVED DUPLICATE Crash in [@ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow] 1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions 1472062 NEW --- [meta] OOM while evicting the nursery 1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow 1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured +++++++++++++++++++++++++++++++++++++++++++++ bp-508bb22f-1012-484c-93ad-e4cb20191209 bp-5e63698e-70bb-48eb-b338-21de90191209 Signature: OOM | small Crash Reason EXCEPTION_BREAKPOINT KERNELBASE.dll = Microsoft atidxx64.dll = Advanced Micro ++++++++++++++++++++++++++++++++++++++++++++++ bp-26360c82-9fda-41d1-993d-bd2d10191209 Signature: OOM | unknown | NS_ABORT_OOM | mozilla::net::CookieServiceChild::GetCookieStringFromCookieHashTable Crash Reason EXCEPTION_BREAKPOINT KERNELBASE.dll = Microsoft atidxx64.dll = Advanced Micro

Modified by FredMcD

Was this helpful to you?
Quote

Question owner

So, I ran the memtest and it came back no errors.

I changed the page file settings to default ( I think--windows automaticaly decides)

I updated the graphics driver so we'll see if that works.

Will let you know if those fixes solve the problem.

So, I ran the memtest and it came back no errors. I changed the page file settings to default ( I think--windows automaticaly decides) I updated the graphics driver so we'll see if that works. Will let you know if those fixes solve the problem.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.