X
Tap here to go to the mobile version of the site.

Support Forum

Just upgraded to TB68 on my W7 PC; my profile is not coming up; how do I migrate my profile to TB68?

Posted

I'm only moderately technical (mostly not), and I'm still on Windows 7 because of some software I need (long story). I just upgraded to TB68, and when I opened it, my profile was nowhere to be found. I really don't want to recreate everything if I don't have to, but how do I get TB68 to use my old profile? And again, please tell me in baby steps. Thanks.

I'm only moderately technical (mostly not), and I'm still on Windows 7 because of some software I need (long story). I just upgraded to TB68, and when I opened it, my profile was nowhere to be found. I really don't want to recreate everything if I don't have to, but how do I get TB68 to use my old profile? And again, please tell me in baby steps. Thanks.
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

More Information

sfhowes
  • Top 10 Contributor
1821 solutions 8993 answers

Select Help/Troubleshooting Information, click about:profiles. Besides the profile in use, is there another one listed? If there is, and you select 'Launch profile in new browser', does your old profile appear?

Select Help/Troubleshooting Information, click about:profiles. Besides the profile in use, is there another one listed? If there is, and you select 'Launch profile in new browser', does your old profile appear?
Was this helpful to you?
Quote

Question owner

No, I get the "You have launched an older version of Thunderbird" message

No, I get the "You have launched an older version of Thunderbird" message
Was this helpful to you?
Quote

Question owner

I've re-activated my email files. right now, I'd just love to get my address book back--any thoughts? Thanks!

I've re-activated my email files. right now, I'd just love to get my address book back--any thoughts? Thanks!
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1821 solutions 8993 answers

piper1 said

No, I get the "You have launched an older version of Thunderbird" message

How do you get this error if you've updated to TB 68? How many versions are installed on your system?

Open this location in Explorer:

C:\Users\username\AppData\Roaming\Thunderbird\Profiles

AppData is hidden by default.

What are the names of the subfolders in Profiles. There should be at least one ending in .default.

''piper1 [[#answer-1270819|said]]'' <blockquote> No, I get the "You have launched an older version of Thunderbird" message </blockquote> How do you get this error if you've updated to TB 68? How many versions are installed on your system? Open this location in Explorer: C:\Users\''username''\AppData\Roaming\Thunderbird\Profiles AppData is hidden by default. What are the names of the subfolders in Profiles. There should be at least one ending in .default.
Was this helpful to you?
Quote

Question owner

8rfqoa8x.default wijzn8f3.default-release 2pw5wdyz.default-release-1

The last is the default that TB68 is using.

8rfqoa8x.default wijzn8f3.default-release 2pw5wdyz.default-release-1 The last is the default that TB68 is using.
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1821 solutions 8993 answers

Try this: close TB, press Windows key+R, type thunderbird.exe -p Select 8rfqoa8x.default Does TB open with your original data? If that doesn't work, but you want to copy the address books from 8rfqoa8x.default to 2pw5wdyz.default-release-1, copy abook.mab (Personal Address Book) and history.mab (Collected Addresses) from one profile to the other, as long as you don't have any address books in 2pw5wdyz.default-release-1 you need to keep.

Try this: close TB, press Windows key+R, type thunderbird.exe -p Select 8rfqoa8x.default Does TB open with your original data? If that doesn't work, but you want to copy the address books from 8rfqoa8x.default to 2pw5wdyz.default-release-1, copy abook.mab (Personal Address Book) and history.mab (Collected Addresses) from one profile to the other, as long as you don't have any address books in 2pw5wdyz.default-release-1 you need to keep.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.