X
Tap here to go to the mobile version of the site.

Support Forum

firefox won't sync and dumped all my passwords and preferences

Posted

Regrettably, I updated firefox on my computer. It wiped out all my preferences , passwords, and bookmarks. When I tried to sync them back from my phone, the phone (with both wifi and mobile data) wouldn't connect to firefox login, though it has no problem getting to other places on the internet. It also told me I had cookies turned off, even though I didn't. I checked three times.

Is there some way to retrieve the lost data so I can transfer it to a decent browser and get rid of FF forever? Thanks.

Regrettably, I updated firefox on my computer. It wiped out all my preferences , passwords, and bookmarks. When I tried to sync them back from my phone, the phone (with both wifi and mobile data) wouldn't connect to firefox login, though it has no problem getting to other places on the internet. It also told me I had cookies turned off, even though I didn't. I checked three times. Is there some way to retrieve the lost data so I can transfer it to a decent browser and get rid of FF forever? Thanks.
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5412 solutions 40320 answers

Type about:profiles in the URL Bar and hit Enter.

Do you have more than one Profile? If so, use Launch profile in a new browser for the other Profiles and see if your data is in another Profile.

Type '''about:profiles''' in the URL Bar and hit Enter. Do you have more than one Profile? If so, use '''''Launch profile in a new browser''''' for the other Profiles and see if your data is in another Profile.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
Was this helpful to you?
Quote

Question owner

I understand that. But a standard upgrade to a web browser should NOT knock out all your bookmarks and passwords.

I understand that. But a standard upgrade to a web browser should NOT knock out all your bookmarks and passwords.
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17591 solutions 159130 answers

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks You can open the <b>about:profiles</b> page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using. *Do NOT click any Remove button on this page. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.