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Thunderbird constantly crashing and now I`ve lost all my deleted emails. Can I retrieve them?

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I`ve had serious problems with Thunderbird for a while - constantly crashing and asking for reports which I always send. Now, through trying to fix it, I have lost all my deleted emails and, if fact, have lost the deleted email folder altogether. At the same time as I lost my deleted emails, this page (see uploaded image) now appears every time I check my emails. Please help.

I`ve had serious problems with Thunderbird for a while - constantly crashing and asking for reports which I always send. Now, through trying to fix it, I have lost all my deleted emails and, if fact, have lost the deleted email folder altogether. At the same time as I lost my deleted emails, this page (see uploaded image) now appears every time I check my emails. Please help.
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sfhowes
  • Top 10 Contributor
1682 solutions 8167 answers

The picture shows the window that appears when gmail is going through the OAuth authentication process. Google changed it recently, so you need TB 68.2.1 or 60.9.1 to fix this.

As for the crashes, open Help/Troubleshooting Information and look under Crash reports. Post the last few crash URLs here for further advice.

The picture shows the window that appears when gmail is going through the OAuth authentication process. Google changed it recently, so you need TB 68.2.1 or 60.9.1 to fix this. As for the crashes, open Help/Troubleshooting Information and look under Crash reports. Post the last few crash URLs here for further advice.
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Question owner

Thank you for your reply. How do I decide on 68.2.1 or 60.9.1 - does it matter which one?

Here are the crash reports: Unsubmitted Crash Reports Report ID Date Crashed e598f444-6eef-4528-b00a-70c286e0efe6 29/11/2017 14:50 Submitted Crash Reports Report ID Date Submitted bp-4263895d-6bed-4fd8-a676-aa57a0191121 21/11/2019 19:37 bp-58642626-4835-4dcc-b10a-1b6170191115 15/11/2019 18:27 bp-7907a0ae-0c2f-4fa9-982d-889180191112 12/11/2019 16:48 bp-d6151700-43ce-403f-9432-932170191111 11/11/2019 22:39 bp-42b798ca-f042-4fca-8897-406230191110 10/11/2019 09:10 bp-30d14063-3a47-4062-a135-ae12b0191109 09/11/2019 09:09 bp-9af1e1cd-d01b-4b30-a0e1-cb14e0191107 07/11/2019 17:09 bp-534488f8-dcd4-40fa-884c-8512b0190924 24/09/2019 08:12 bp-46cf7d79-c974-4e24-b990-a96860190901 01/09/2019 09:55 bp-697f0594-6ed8-473e-9b0a-0c4c30190713 13/07/2019 10:31 bp-09092756-d9a0-4a71-9d4b-b3cda0190502 02/05/2019 15:31 bp-c103d975-930c-41ee-a803-602eb0190427 27/04/2019 20:10 bp-f73a4d89-7f69-4b2e-93b0-9da8e0190422 22/04/2019 14:45 bp-1b7dc902-8422-467e-b4d8-98fa80190322 22/03/2019 10:31 bp-595aa1cf-ed78-417c-8570-9c9900180521 21/05/2018 10:45 bp-5deb7bcf-7438-4c0c-8df0-2ef350180521 21/05/2018 10:02

Thank you for your reply. How do I decide on 68.2.1 or 60.9.1 - does it matter which one? Here are the crash reports: Unsubmitted Crash Reports Report ID Date Crashed e598f444-6eef-4528-b00a-70c286e0efe6 29/11/2017 14:50 Submitted Crash Reports Report ID Date Submitted bp-4263895d-6bed-4fd8-a676-aa57a0191121 21/11/2019 19:37 bp-58642626-4835-4dcc-b10a-1b6170191115 15/11/2019 18:27 bp-7907a0ae-0c2f-4fa9-982d-889180191112 12/11/2019 16:48 bp-d6151700-43ce-403f-9432-932170191111 11/11/2019 22:39 bp-42b798ca-f042-4fca-8897-406230191110 10/11/2019 09:10 bp-30d14063-3a47-4062-a135-ae12b0191109 09/11/2019 09:09 bp-9af1e1cd-d01b-4b30-a0e1-cb14e0191107 07/11/2019 17:09 bp-534488f8-dcd4-40fa-884c-8512b0190924 24/09/2019 08:12 bp-46cf7d79-c974-4e24-b990-a96860190901 01/09/2019 09:55 bp-697f0594-6ed8-473e-9b0a-0c4c30190713 13/07/2019 10:31 bp-09092756-d9a0-4a71-9d4b-b3cda0190502 02/05/2019 15:31 bp-c103d975-930c-41ee-a803-602eb0190427 27/04/2019 20:10 bp-f73a4d89-7f69-4b2e-93b0-9da8e0190422 22/04/2019 14:45 bp-1b7dc902-8422-467e-b4d8-98fa80190322 22/03/2019 10:31 bp-595aa1cf-ed78-417c-8570-9c9900180521 21/05/2018 10:45 bp-5deb7bcf-7438-4c0c-8df0-2ef350180521 21/05/2018 10:02
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sfhowes
  • Top 10 Contributor
1682 solutions 8167 answers

Your reports indicate you're on 60.9.1, so the gmail authentication shouldn't be an issue - as long as you have the usual elements in place, such as allowing cookies for *.google.com in TB Tools/Privacy. This applies for syncing mail accounts; calendar and contact syncing may require updating the add-ons for those functions (which you aren't using).

I can't identify anything in your crash reports that suggests the source of the crashes. There are a couple of related bug reports on the Bugzilla tab. It's usually recommended to disable AV scanning of email folders, so you could add the profile folder as an Exclusion in Windows Defender - not that it will necessarily stop the crashes. The default location of the profile is:

C:\Users\username\AppData\Roaming\Thunderbird\Profiles\8charstring.default

AppData is hidden by default.

Your reports indicate you're on 60.9.1, so the gmail authentication shouldn't be an issue - as long as you have the usual elements in place, such as allowing cookies for *.google.com in TB Tools/Privacy. This applies for syncing mail accounts; calendar and contact syncing may require updating the add-ons for those functions (which you aren't using). I can't identify anything in your crash reports that suggests the source of the crashes. There are a couple of related bug reports on the Bugzilla tab. It's usually recommended to disable AV scanning of email folders, so you could add the profile folder as an Exclusion in Windows Defender - not that it will necessarily stop the crashes. The default location of the profile is: C:\Users\''username''\AppData\Roaming\Thunderbird\Profiles\''8charstring''.default AppData is hidden by default.
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Question owner

Thank you very much for taking the time to answer my question. I`m afraid I don`t know how to carry out your suggestions and I`m worried about making things worse. My main problem is finding a way to retrieve my lost deleted emails - is there any easy way to do that?

Thank you.

Thank you very much for taking the time to answer my question. I`m afraid I don`t know how to carry out your suggestions and I`m worried about making things worse. My main problem is finding a way to retrieve my lost deleted emails - is there any easy way to do that? Thank you.
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sfhowes
  • Top 10 Contributor
1682 solutions 8167 answers

As for your deleted mail, check that you are subscribed to the Trash or Deleted Items folder, if it's an IMAP account, by right-clicking the account in the Folder Pane, Subscribe. Also, access the account via webmail and see if deleted items are visible. This may depend on how long your provider keeps deleted messages.

See these instructions for how to add an Exclusion to Windows Defender.

As for your deleted mail, check that you are subscribed to the Trash or Deleted Items folder, if it's an IMAP account, by right-clicking the account in the Folder Pane, Subscribe. Also, access the account via webmail and see if deleted items are visible. This may depend on how long your provider keeps deleted messages. See [https://winaero.com/blog/exclusions-windows-defender-windows-10/ these instructions] for how to add an Exclusion to Windows Defender.
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