Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird keeps downloading the same version.

  • 3 replies
  • 0 have this problem
  • 3 views
  • Last reply by sfhowes

Collin Higgs
Collin Higgs
more options

I'm running 68.2.2 and the install file is Thunderbird Setup 68.2.2.exe. But everytime the app loads, it asks if I want to update. Clicking through to the web page, just downloads the same file. Done this about 10 times. (Yes I don't have much of a life) Op Sys is Windows 10 Home, ver 1809, build 17763.864.

I'm running 68.2.2 and the install file is Thunderbird Setup 68.2.2.exe. But everytime the app loads, it asks if I want to update. Clicking through to the web page, just downloads the same file. Done this about 10 times. (Yes I don't have much of a life) Op Sys is Windows 10 Home, ver 1809, build 17763.864.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Are you using Kaspersky security software?

Collin Higgs
Collin Higgs Question owner
more options

Yes I am. Is that a problem?

sfhowes
sfhowes
  • Top 10 Contributor
more options

Yes, it has happened with quite a few users. See this discussion for instructions on how to disable the relevant component of Kaspersky.