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After latest update, Thunderbird profiles no longer are working.

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I performed an update as requested by Thunderbird to version 68.2.2, and when it restarted, all of my email was gone. None of the accounts were active. It gives me only the option to setup new accounts. I don't want to do that since I have over 4 gigabytes of emails. I did a copy of the profile folder for safekeeping but I'm not sure what to do now. This is the first time an update of Thunderbird resulted in this. I would like to get everything back the way it should be. Any help is appreciated. We tried to force the profile to be seen in profile manager, but was told our profile is older and is not compatible with the new version.

I performed an update as requested by Thunderbird to version 68.2.2, and when it restarted, all of my email was gone. None of the accounts were active. It gives me only the option to setup new accounts. I don't want to do that since I have over 4 gigabytes of emails. I did a copy of the profile folder for safekeeping but I'm not sure what to do now. This is the first time an update of Thunderbird resulted in this. I would like to get everything back the way it should be. Any help is appreciated. We tried to force the profile to be seen in profile manager, but was told our profile is older and is not compatible with the new version.
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Matt
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3288 solutions 22704 answers
See here, I think it covers it https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html
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Question owner

Unfortunately, this did not solve the problem. The profile is set at default, but showing in a new browser with that profile gives me the same message, "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this version."

It then offers a choice: Use profile only with the new version of Thunderbird, or create a new profile entirely.

What I would like to know is what Thunderbird did then, because I never had troubles with an update before.

Please offer more solutions? I should mention we use Windows 10.

Unfortunately, this did not solve the problem. The profile is set at default, but showing in a new browser with that profile gives me the same message, "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this version." It then offers a choice: Use profile only with the new version of Thunderbird, or create a new profile entirely. What I would like to know is what Thunderbird did then, because I never had troubles with an update before. Please offer more solutions? I should mention we use Windows 10.

Modified by scribesunlimitedllc

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Matt
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The message you mention is yet another issue, it is called profile per install and should simply update to a new version and use the existing profile, but only if the new version is newer than the old.

Did you perhaps install the beta version of Thunderbird at some point in this?

The message you mention is yet another issue, it is called profile per install and should simply update to a new version and use the existing profile, but only if the new version is newer than the old. Did you perhaps install the beta version of Thunderbird at some point in this?
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Question owner

Matt said

The message you mention is yet another issue, it is called profile per install and should simply update to a new version and use the existing profile, but only if the new version is newer than the old. Did you perhaps install the beta version of Thunderbird at some point in this?

Not that we're aware of. We had Thunderbird set to automatically update and we assume it updates to the most stable version, in this case, 68.2.2.

So we're completely at a loss to explain what happened here.

''Matt [[#answer-1267703|said]]'' <blockquote> The message you mention is yet another issue, it is called profile per install and should simply update to a new version and use the existing profile, but only if the new version is newer than the old. Did you perhaps install the beta version of Thunderbird at some point in this? </blockquote> Not that we're aware of. We had Thunderbird set to automatically update and we assume it updates to the most stable version, in this case, 68.2.2. So we're completely at a loss to explain what happened here.
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Toad-Hall
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Exit Thunderbird.

Access:

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird

Create backup of everything by copying the 'Thunderbird' folder to external drive.

In Thunderbird folder you will see two files called 'installs.ini' and 'profiles.ini'.

Please open each of these files using a text editor eg: Notepad and post images showing their contents.

Exit Thunderbird. Access: * C:\Users\<Windows user name>\AppData\Roaming\'''Thunderbird''' Create backup of everything by copying the 'Thunderbird' folder to external drive. In Thunderbird folder you will see two files called 'installs.ini' and 'profiles.ini'. Please open each of these files using a text editor eg: Notepad and post images showing their contents.
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Question owner

When the update came up and uploaded, it gave a message that the new version might affect my current emails so if I wanted the older thunderbird hit Exit. I hit exit and the next thing I knew it told me to create a new profile and all my emails were gone. I requested to continue using the older version.

When the update came up and uploaded, it gave a message that the new version might affect my current emails so if I wanted the older thunderbird hit Exit. I hit exit and the next thing I knew it told me to create a new profile and all my emails were gone. I requested to continue using the older version.
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Toad-Hall
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re :I requested to continue using the older version.

Sorry, I was under the impression you had the latest update installed. Did you uninstalled the latest version and then reinstalled the older version ?

re :''I requested to continue using the older version.'' Sorry, I was under the impression you had the latest update installed. Did you uninstalled the latest version and then reinstalled the older version ?

Modified by Toad-Hall

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