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won't save passwords or accept a password change

  • 2 replies
  • 2 have this problem
  • 12 views
  • Last reply by cindyt1

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After a recent update, or maybe the start of Lockwise, I have been unable to get it to accept a password change. Everything looks OK on the page where I edit the password but it won't use it to log me in

After a recent update, or maybe the start of Lockwise, I have been unable to get it to accept a password change. Everything looks OK on the page where I edit the password but it won't use it to log me in

Chosen solution

I have resolved this. It had something to do with the switch to Lockwise although I'm not sure exactly what. Maybe it wasn't fully installed at first. In any case it has worked now for a while.

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Can't you edit this username/password entry if Lockwise in cases where Firefox doesn't prompt to update ?

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Chosen Solution

I have resolved this. It had something to do with the switch to Lockwise although I'm not sure exactly what. Maybe it wasn't fully installed at first. In any case it has worked now for a while.