Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Username no longer displays on website login after clicking "Never save password" for this site. How to get username to display.y.

  • 4 replies
  • 1 has this problem
  • 12 views
  • Last reply by gholmes35

more options

Username on website stopped displaying after I clicked "Never save password" in the pop-up box. How can I get the username to start displaying again, without having to type it each time? Thanks.

Username on website stopped displaying after I clicked "Never save password" in the pop-up box. How can I get the username to start displaying again, without having to type it each time? Thanks.

All Replies (4)

more options

Options -> Privacy & Security -> Logins & Passwords -> Exceptions

more options

Thanks for the answer. I've looked in "Exceptions " and the website is not in there. Where else could I look , to get this username to start displaying again?

more options

It is possible that Firefox isn't detecting this login form.

If you update to Firefox 70 then the Lockwise Password Manager will have an option to save a new password. In Firefox 70 Lockwise is a builtin component that isn't available for Firefox 66 and 67 (there is a Lockwise extension for 68/69).


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

more options

Thank-you. "Forget about this site worked.